Product Key Number Search

[Jocelyne22]

I have all my computer information: i.e. I know the serial number, product number,model #, FCC ID and a bunch of other numbers.  All found in Settings - Systems - About.  When I try to activate my Windows Products most of the numbers or letters do not register.  What should I do inorder to activate my Windows.  In the system I found a place where it stated that my Windows products were already activated but I can not get past the *Activate* screen.  Thx

[Tardis40]

Hi @Jocelyne22,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with windows activation. I will be glad to help you.

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please get back to me with above information, so I can help you better.

[Jocelyne22]

Hello, My model number is 13-s120ca It is 64 bit operating system, 64 based processor

[Tardis40]

Hi @Jocelyne22,

Thanks for the information.

I need to know what Windows product you are referring to? 

What OS is on the computer Windows 7,8,10?

[Jocelyne22]

I just bought this laptop brand new.  It is Windows 10 Home 64. 

[Tardis40]

@Jocelyne22,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...

[Jocelyne22 · Accepted solution]

HI,

THank you for following up with me.  I finally got the solution to my problem.  I was under the impression that when I got "Windows 10" that I was also getting the Microsoft software in the package.  It turns out that I have to buy the Microsoft software.  THis is why my "Device" information mentioned that Windows was activated but I couldn't find the "Product Key Number". 

Times have changed my friend.  It use to be that when you bought a PC you got the CD/DVD - plus the Office Software included.  I have learned a very valuable lesson & maybe now you can tell other customers that they need to buy the software because it isn't included.

Thx for all your help and I do apologize for all the inconvenience this may have cause all of you.

Have a good day.

Jocelyne