Product information not valid

[DAMASQ]

Good morning everyone,

As it can be seen on the screenshot bellow, my laptop is incapable of identifying the Product Name, Serial number and Product number. 
The label/sticker on the back of my laptop was washed out and only few numbers from the Serial Number are clear.
I tried using the "WMIC BIOS GET SERIALNUMBER"  ,although unfortunately it did not work, resulting in a blue screen.
I must mention that whenever I turn on the laptop, on the left corner a text appear saying "The product information not valid" ( picture below)

Does anyone known how I might identify these information so I can proceed updating the drivers? 
Thank you

[IT_WinSec · Accepted solution]

Hi @DAMASQ 

There is a TKB article for this issue you experience >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/System-board-00A-error-occurs-during-PC-start...

Please, check the article and consider repair activities for your PC. Here is how to reach to HP in the UK >> https://www8.hp.com/uk/en/contact-hp/phone-assist.html

Hope this helps.