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HP Pavilion Gaming - 15-ec1032nw

Good Morning

 

At the outset I want to point out that I have no problems just for advice.

 

Unfortunately, I am experiencing a problem with micro stuttering and even jamming (even the sound is affected). I have discovered that this is a tpm 2.0 related problem and I literally have 3 questions that you would have to answer best today, as I am anxious for time.

 

On the manufacturer's website, that is you, I saw a bios update to F.32 dated December 1, 2023, but unfortunately it applies to windows 10, and I'm using windows 11 and here is the first question:

Is it possible on windows 11 to install the bios update that is recommended for windows 10, even though windows update installed my bios from October 26 this year with the same version?

 

The second question will be regarding the disk software.

I saw in the device manager in the drive stations that I have some Intel drive, and I saw in your site that there is an option to update the drive software, and I don't know if it's worth updating, because the latest version will always solve the problems that occur.

 

And the third question is generally about how it can be done to update the bios and software for the drive, if you think you can.

 

I am sending screenshots that will show my situation a lot. And I come from Poland then unfortunately the screenshots are in Polish.

 

I hope for quick advice 🙂

Greetings General information on the systemGeneral information on the systemBios update via windows updateBios update via windows updateDrive software (in the drive station)Drive software (in the drive station)

Information about the bios that windows update installed for meInformation about the bios that windows update installed for me

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

That is, in summary, I made a mess, but it can be fixed.

 

As far as the Intel drive is concerned, it's a closed case, but with the BIOS software I noticed occurring problems:

- at random times, the hardware stutters along with sound interruption (I suspect tpm 2.0),

- rarely the hardware crashes completely.

 

Coming to the conclusion for 1.5 days has already shown a lot, so the only solution will be to provide a bios update with the problems fixed.

 

 

The picture shows the same bios that was installed by Windows Update.

After downloading the latest version of the bios, temporary files remainedAfter downloading the latest version of the bios, temporary files remained

View solution in original post

2 REPLIES 2
HP Recommended

Unfortunately after updating the bios it still shows the same version 😞

The best solution is that you will most likely release a new version, such as with F.33 that will not conflict with the version of what the Windows update installed, or for Windows 11 you will release a bios version of F.32, but I suspect that will not solve the problem either.

Be uninstalling the bios what zaisntalled windows update.

I don't know what to think about it myself.

 

As for the Intel drive, the case is sealed, I installed the software and everything works.

 

 

Let's focus on the BIOS

 

When I updated the bios from windows 10 tab sometimes the processor becomes strongly audible and rarely the whole system crashes (F.32 in 26 october 2023 from windows update)

 

The same version after installing the latest bios from the windows 10 manufacturer's website betniThe same version after installing the latest bios from the windows 10 manufacturer's website betni

HP Recommended

That is, in summary, I made a mess, but it can be fixed.

 

As far as the Intel drive is concerned, it's a closed case, but with the BIOS software I noticed occurring problems:

- at random times, the hardware stutters along with sound interruption (I suspect tpm 2.0),

- rarely the hardware crashes completely.

 

Coming to the conclusion for 1.5 days has already shown a lot, so the only solution will be to provide a bios update with the problems fixed.

 

 

The picture shows the same bios that was installed by Windows Update.

After downloading the latest version of the bios, temporary files remainedAfter downloading the latest version of the bios, temporary files remained

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