Random Freezing of HP Spectre Gem Cut

[SricharanR]

My laptop randomly freezes every 3-4 four days and when that happens I have to force shutdown using the power button. I have tried all the System tests which HP Virtual Assistant asked me to do and find all the components to be working fine. I have even done a full reset of Windows 10 twice (once by retaining my files and once by using a USB drive by removing all my files). But the problem is still present. Any help would be appreciated.

[asmita6658]

Hi @SricharanR

Welcome to the HP Support Community. 

Appreciate you trying the steps, I'd suggest you Contact HP in your region to order a Recovery Media for your computer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Atom314]

Hey i was wondering if the issue you have experienced is still the same? I have the same exact problem and ended up reinstalling windows as well but this issue has not been solved. I thought it was a onenote problem because every time i had onenote open it would freeze and never recover unless i did a forced shutdown. Also, has this problem just started for you? Idk if I should take advantage of the warranty still or if its just a software issue.

[SricharanR]

I was told that my BIOS was not updated. It has been almost 10 days since I updated the BIOS. I do not face the issue now. You can try and see if that works for you.