Recovery Manager - Restoration incomplete loop

[userpaul]

I have attempted to reset laptop using A factory reset USB taken from the laptop when i first purchased it . I wish to reset it to factory default settings the laptop is looping on "Restoration Incomplete".

When I select retry it reboots and offers the same option again.

Bios is set to factory default.

I have run a full suite of diagnostic tests and all PASSED (HP PC Hardware Diagnostics UEFI)

I have log for factory reset

RMSaveLog.wim

TEST logs save to c drive which I have been unable to access

2017-06-28 21:44:27 System [E] Passed NA NA

Please can you advise / provide a solution?

Thank you

When i try to contact support i'm told there is a warranty issue and I have to go through warranty validation??

HP Notebook - 15-ay024na (ENERGY STAR)

Warranty status:

Active: Covered under Manufacturer warranty ,  5  months remaining

Serial number: **D6367ZYJ

Product number:**V29EA

I purchased this from Argos in November 2016

[DavidSMP]

Hi @userpaul,

Thanks for visiting the HP community. 🙂 A very good day to you! 🙂 I read the post regarding recovery issues with the computer failing to perform a recovery. I will be delighted to assist you here. 🙂

You’ve done an excellent job on diagnosing the issue from your end. Superb effort and spectacular research were done as well. 🙂 Kudos to you on that score. 🙂 . I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try to perform a system recovery partition of the computer?
• Also, please retain the product# and model# of the computer and remove all personal information like the product’s serial number from the public post.

For a start, please try these steps:

• Please perform a hard reset from this link: http://support.hp.com/us-en/document/c01684768

• Once that is done Please keep tapping the “ESC” key gently several times as soon as you power on the unit.
• It displays the startup menu. Here please press F9 to go to the quick boot or one-time boot menu.
• Then please press F11 to enter the recovery partition and follow the on-screen instructions.
• For further assistance please follow the guided troubleshooter link: https://support.hp.com/gb-en/product/hp-15-ay000-notebook-pc-series/10862300/model/11896248/document...
• Also, you could perform a Microsoft push button reset from this link: https://support.hp.com/gb-en/product/hp-15-ay000-notebook-pc-series/10862300/model/11896248/document...  without losing data.

• You could create a Microsoft USB recovery flash drive from this link: https://support.hp.com/gb-en/product/hp-15-ay000-notebook-pc-series/10862300/model/11896248/document...
• You could also reset the computer to factory settings by performing a Microsoft reset.

If nothing works please contact HP phone support to order another USB flash media.

• HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂

[acidsaw]

I had the same problem...but david if got so many steps...might as well just throw away buy a macbook