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‎08-08-2016 09:38 PM

HP Recommended
Product: Pavilion 15-b129wm
Operating System: Microsoft Windows 8 (64-bit)
I followed the instructions that came with the recovery media, it loaded for a few minutes, then the screen went black for several hours. The support hotline kept breaking up and I can't find a solution.
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2016 07:46 PM

HP Recommended

Thank you for that!

 

If you are getting hard disc short DST has fails that indicates the hard drive is failing and you likely need to look at possible replacement options. I would suggest contacting our phone support regarding that information. Please follow this link http://support.hp.com/us-en/contact-hp enter your product number, select your product, scroll down and fill out the form. You will then be given a phone number and a case/reference number to give to the agent that answers your phone call.

 

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help. 🙂
Have a great day:D

Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

View solution in original post

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3 REPLIES 3

‎08-09-2016 05:03 PM

HP Recommended

Hello there @Gatorian

 

Thank you for posting on the HP Forums!

 

I should be able to provide some assistance regarding the system recovery on your computer. Would you be able to post back with the product number and Windows version? 

 

For product number click here: http://support.hp.com/us-en/document/c03754824

 

For Windows version click here: https://support.microsoft.com/en-us/help/13443/windows-which-operating-system


One of the fist things I suggest is to run a system test on the computer to ensure the hardware is functioning correctly.  I recommend taking a look at this document here: http://support.hp.com/us-en/document/c03467259#AbT1 I think it would be best to run the extensive test. It will take some time though, it can be up to an hour or more.

 

Please post back and let me know how it goes!

 

Thank you.

 

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help. 🙂
Have a great day:D

 

Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Was this reply helpful? Yes No

‎08-09-2016 06:31 PM

HP Recommended
The notebook ran win10 before it crashed, it had win8. its product number is E5D85UA#ABA Here are test results, The extensive test and the quick test, as well as the startup test , all pointed to the Hard disc short DST.
Was this reply helpful? Yes No

‎08-09-2016 07:46 PM

HP Recommended

Thank you for that!

 

If you are getting hard disc short DST has fails that indicates the hard drive is failing and you likely need to look at possible replacement options. I would suggest contacting our phone support regarding that information. Please follow this link http://support.hp.com/us-en/contact-hp enter your product number, select your product, scroll down and fill out the form. You will then be given a phone number and a case/reference number to give to the agent that answers your phone call.

 

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help. 🙂
Have a great day:D

Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Was this reply helpful? Yes No
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