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Locked

‎11-01-2025 09:14 AM

HP Recommended
Product: HP ProBook 430 G7 Notebook PC (6YX14AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi

I bought used laptop ProBook 430 G7, it`s running windows 10. I want to upgrade to windows 11 but it require TPM 2.0  what can be switched on in BIOS. Problem is BIOS is protected by admin password, I don`t know password also seller doesn`t know password.  How to reset password and get access to BIOS?

Thanks for any help

1 person had the same question
1 REPLY 1

‎11-02-2025 04:57 AM

HP Recommended

Hello @Kielon5 ,

 

Welcome to the HP community.

 

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed with the below explanation:

 

Unfortunately, you will need to contact an HP agent for problems with BIOS passwords.

Here is HP's official policy regarding BIOS passwords:

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

 

Find your BitLocker recovery key - Microsoft Support

 

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

 

Best regards

 

Steffen Baier

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