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‎04-09-2017 02:00 AM

HP Recommended
Product: HP notebook 14-am081tu
Operating System: Microsoft Windows 10 (64-bit)
I uninstalled my Microsoft office by mistake.To get it back, I performed a system restore which helped me get the office back however it didn't work.So I decided to get the laptop back to its factory settings.It was about to complete but then it stopped and a dialogue box appeared stating "Restoration incomplete" with three options i.e. "save log", "details" and "retry". I have retried many a times but to no avail. I even tried to repeat the procedure again from the beginning but to no avail. How can I get it repaired?
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-09-2017 05:36 AM

HP Recommended

Are you restoring from the recovery partition (F11) or from a recovery usb drive you made? I just did a restore from a usb disk made from the HP Recovery Manager on a brand new Omen when I upgraded the M.2 disk. It took about 4 tries. The first 3 died out just as you described and the last effort worked. I kept moving the drive to different usb ports. 

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4 REPLIES 4

‎04-09-2017 05:25 AM

HP Recommended

Was the laptop running Windows 10 from the factory or did you upgrade it from an earlier Windows? 

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‎04-09-2017 05:34 AM

HP Recommended
It was running Windows 10 from the factory itself
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‎04-09-2017 05:36 AM

HP Recommended

Are you restoring from the recovery partition (F11) or from a recovery usb drive you made? I just did a restore from a usb disk made from the HP Recovery Manager on a brand new Omen when I upgraded the M.2 disk. It took about 4 tries. The first 3 died out just as you described and the last effort worked. I kept moving the drive to different usb ports. 

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‎04-12-2017 05:35 AM

HP Recommended
I tried couple of more times using the f11 key and finally it worked.Thanks a lot for the advice.
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