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‎07-20-2020 09:59 AM

HP Recommended
Product: HP Stream 14
Operating System: Microsoft Windows 10 (64-bit)

I had purchased a recovery media for my HP Stream 14 and it ended up not doing anything for me as it gave me a not compatible error when I tried using it. Is there any way I can return it back to the company?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-22-2020 03:30 PM

HP Recommended

@Potgeter Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

View solution in original post

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1 REPLY 1

‎07-22-2020 03:30 PM

HP Recommended

@Potgeter Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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