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- Re: Scam phone call from HP? Regarding laptop virus
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08-12-2016 01:53 PM
Has anybody gotten such calls? I am fairly sure it's a scam but do want to double-check. I asked the man on the phone to give me a call back number in case we got cut off. The number he gave me was 888 - 883 - 6944.
Thanks
Solved! Go to Solution.
Accepted Solutions
08-12-2016 02:01 PM - edited 08-12-2016 02:02 PM
Hello there @paularose,
It has come to our attention that the person that has contacted you is not with a valid HP company that we know of, nor is the 888 number affiliated with anything HP. Please do not try to contact the number nor give the caller any information in regards to your personal or products. Hp is aware of these fake numbers and we recommend not to to give them any information.
We do apologize that you are getting these calls.
Thank you,
HP Moderator
08-12-2016 01:57 PM
@paularose wrote:
I just got a telephone call from someone claiming to be with HP support. The caller ID on my telephone showed the caller as unknown. The man claimed that HP has determined that I have gotten a virus in my laptop via social media.
Has anybody gotten such calls? I am fairly sure it's a scam but do want to double-check. I asked the man on the phone to give me a call back number in case we got cut off. The number he gave me was 888 - 883 - 6944.
Thanks
Hi,
HP is aware of fake scam calls. If you scroll up youll see the notification in blue "Beware of fake HP Support"
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
08-12-2016 02:01 PM - edited 08-12-2016 02:02 PM
Hello there @paularose,
It has come to our attention that the person that has contacted you is not with a valid HP company that we know of, nor is the 888 number affiliated with anything HP. Please do not try to contact the number nor give the caller any information in regards to your personal or products. Hp is aware of these fake numbers and we recommend not to to give them any information.
We do apologize that you are getting these calls.
Thank you,
HP Moderator
08-12-2016 02:44 PM
Believe me I would never give anybody personal information over the phone! 🙂 Not in this day and age! But thank you for the response.
09-14-2016 07:48 PM
01-12-2017 01:20 PM
01-12-2017 01:24 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
03-29-2017 12:58 PM
I received a call today from the 866-756-0309 that has been posted here as a scam call. I am retired from HP and know that HP does not make this type of call so I immediately recognized it as a scam and terminated the call. The caller does indeed sound as if he is from India and has pretty specific general information about my computer but no serial number. It is a fairly convincing call and my concern is that when you call this number back it answers as HP technical support with support options and tells you to have your computer in front of you with your serial number handy. People who might consider it a questionable call upfront might have second thoughts if they make a call back to verify this number as HP support. I don't think it would be untoward for HP to send email to its customer mail list to warn them of this scam.
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