Spectre x360 (2018) OVERHEATING!

[MakaDudi]

Hi

Thanks for the tip.

Unfortunately my laptop uses the Intel-Core-i7-8565U processor that is not supported by the utility.

[Neil33]

Smar Turban.

I had the inhouse call warranty thrown i  when i purchased. So a tech came to me with new battery and installed it. Just they did with the heat paste and heat sink a year or so ago.

Getting them to agree the battery had expired early was a battle admittedly.  But after saying MY battery was still good and offering to sell me a new one,  i asked why i would do that if mine was good. Reply was a new would last 3 times as long. Obviously mine then was not "good" and i mentioned consumer law [in Australia]. Tech was here next day with new battery for warranty replacement.

[Neil33]

Ps, Smarturban, i purchased online direct from HP, Australia.

[Neil33]

Maka, I wasnt.

[Neil33]

Smarturban, mine was virtually new as well when problem first noticed.  

[Forstmeister]

My HP Spectre x360 15-df1740ng / Prod. Nr.: 8NG40EA arrived 2day.

Just 4 Fun i opened the box and turned this thing on.

I updated the BIOS and all HP Stuff/drivers got Windows 1909 and so on.

Then i installed Adobe Cloud and got my Lightroom CC

I editied One RAW Photo for about 3 minutes and the CPU got 90°.(btw this thing costs 1.779,10 €)

I monitored this with HWmonitor & CoreTemp.

Sorry but this can´t be normal !

[smarturban]

I returned the first one that overheated day1 BADLY and they reaplaced it. I took it in whilst overheating and they couldn't deny the problem.

The second one also overheats but not as badly- I followed some advice online here and made some changes that I think have alleviated the problem (sorry but so long ago I cant remember what I did even). Also dont overcharge them- and working on your lap use it as a tablet otherwise you can burn your legs. 

It has something to do with bios updates (I just followed instructions- so anyone can do it). Scroll through my posts and see the replies- try out the suggestions. But if its overheatong in first few days- take it back and demand a replacement as some here say they actually catch fire! That scared me as I used to leave my laptops charging overnight- not anymore.

I actualy like it now but am scared as to how long its going to last, for the price.

Got o get back to work- good luck and enjoy your new laptop! Mine's been running well ever since - fast and nice and lightweight. Replaced an Airmac because Apple wont let me update it- so never buying Apple again.

[smarturban]

I know what a Turban is but what's a Smar?

A name?

That's simply not Smart 

Smart Urban

[VLS12]

Thanks I have updated BIOS and changed startup progs and it is now working fine. I do like HP... thanks

[Riddle_Decipher]

@VLS12 That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.