07-26-2018 04:38 PM - last edited on 07-26-2018 04:49 PM by Cheron-Z
Had the issue with a brandnew laptop that I bought this month and the tech support person asked me to return it ..
Hp Spectre x360 -13t touch. Windows 10 64 HE
16 GB LPDDR3-2133 SDRAM
512 GB Pcle NVMe# M.2 SSD
Plus more. FYI it was a customized one.
As soon as I plugged it and started familiarizing myself with it, I felt a heat burning my lap. It was extreme to the point had to move it from my lap. It was unbearable heat. I could hear the fan as well but didn't cool it down. I turned it off. I asked a friend who recommended I return it. I called tech support and after I explained the situation and the tech guy realized it is a brandnew laptop he transferred me to the sales/return department. The person suggested I return the product. Was really disappointed that after doing all the customization and the waiting it had to be returned.
My question is does the hp company do quality control before selling their products? Do they check for any defects specially after thet customize computers?
07-26-2018 04:48 PM
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08-24-2018 10:02 AM
I buy Spectre x360 Convertible on May 2018, since the first day, found extreme heating issue, communicated with local dealer...then customer care....till date I did not get any real support from HP team.........though I am the customer of HP since 2002......Now, simply frustrated of their services.
08-25-2018 05:20 PM
The understandable consumer desire for thin lightweight devices with high performance components and the minimum of fan noise makes for a difficult set of design trade-offs.
Even with the use of 15W Thermal Design Power 'U' series processors, these devices can generate an great deal of heat. The thin lightweight form factor limits the total volume and mass available for the heatpipe(s) and heatsink, whilst the small fan(s) can only move a limited amount of air. To limit the amount of thermal throttling, the processor is allowed to run pretty hot - up to perhaps 85°C. All this means that the areas of the system around the thermal solution as well the exhaust air get rather hot.
I doubt these systems were overheating - they are designed to throttle down their performance to keep within safe limits for the hardware when they are running hot, also they will switch off automatically if thermal limits are breached. However, they are probably not suitable for use on the lap unless some sort of pad is used under them or you set a power plan that limits the performance to reduce heat generation. These issues are not unique to HP; I have experienced them with similar products from competing manufacturers.
For anyone interested in monitoring the internal temperatures of various components together with other parameters, I recommend the free HWiNFO. If you are after a pad to use your computer on your lap, one possibility amongst many is Belkin's Laptop Cushdesk.
08-25-2018 10:17 PM - edited 08-25-2018 10:21 PM
I totally agree with everything stated by @David_J_W We want it all and we want it cool-not gonna happen. I have used Spectres the last 2 years as my test/loaner from HP. both get rather warm. The Spectre 13 I used occasionally on the sofa but always had to keep a thick magazine under it to keep the heat off my legs.
One thing I found that does help is adjusting cpu under Power Plan, Advanced settings. Under Processor power management I set the Max CPU to 95% on both battery and on power. You won't even notice a speed difference with the powerful CPU adjusted down a bit but it will make it run slightly cooler.
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10-29-2018 04:27 AM
I have the same issue, it is a "Laptop" and I can't use it in my lap??
Very much disappointed by the quality control of HP. It is a premier priced laptop, the heat issue should have been considered before launching this laptop in market.