Start > Shutdown causes reboot and bios update fail

[hsmith199]

Good afternoon all,

So I have my HP Spectre x360 Converitble 15 (i7-7500 / 16gb RAM / Win10 Pro x64). I always come back to a dead battery and never thought much of it until I watched it actually shut down yesterday. Upon going to the start menu and choosing shutdown the laptop acts as if it is shutting down then reboots itself. I figured it may be crashing so I turned off automatic restart after crash but this did not solve the problem. Are there any more suggestions on this front?

At the same time, I have a bios update for the laptop that keeps failing to install. I have run it through the support assistant and downloaded it itself. It starts the installer, I hit next a few times and as the installer goes to start it crashes immedietly with an error 082C1F20_WIN.EXE. After I clear that another box pops up saying SP81667 Unable to execute the specified command line. I have tried a few things but every time I come back to it, it errors out the same way. Any clues as to why this error is happening?

I appreciate the help and thank you in advance.

Edit: The accepted solution is only for the BIOS UPDATE ERROR. A seperate thread will be created for my shutdown issues.

[hsmith199]

Some added notes, I just attempted to change the "Power Button" to shutdown and have the same thing happen. It shuts down then comes right back up.

Edit: Further update, I forced the bios to update to f.11. Shortly after I recived a BSoD which caused an endless boot cycle back to BSoD. I'm in the middle of reloading windows to the laptop right now (copy from Microsoft not from HP). Will see if that fixes any of my issues.

Edit: Got everything reloaded into the laptop. Drivers are updated but BIOS still will not flash to the latest version. Laptop still will not shutdown correctly and restarts right after it shuts down.

[itstaby]

I am having the same issue with the BIOS update installation, theough I ave not observed the shutdown problem.

[Cnynctry]

I got the BIOS to install by finding the file it downloaded and ran it as adminstrater 

[Arcainne]

Do you have a link where you found the BIOS update file?

[janrif]

I'm having the identical bios update problem here.  I downloaded SP81667 dated 8/8. Is this the file you downloaded? If not, what was the name of the file you were able to download/install as administrator? Thank you.

[Michael_777 · Accepted solution]

I had the same problem of not being able to update the bios.

I looked at the various screens and it was saving over another file (from the first attempt).

I looked at the path of the file on the copy screen.

I quit the installer after the fail.

Went to the other file which on my x360 was C:/SWSetup/sp81667/0827FF20_WIN.exe.

I right clicked on that file and ran as administrator and it worked.

[janrif]

YES! YOUR ADVICE WORKED; thank you very much!

However, for dummies like me,  I'm going to present the same instructions in a slightly different format.

When / if you encounter "error executing 082C1F20_win.exe"

Exit installer

Open "File Explorer"

Scroll down untill you see "C:", LEFT CLICK

Scroll down until you see folder "SWSETUP", LEFT CLICK

Scroll down until you see folder "SP81667", LEFT CLICK

RIGHT CLICK on "0827FF20_win.exe"

Select "Run as administrator" from drop down menu

Follow directions

I was frustrated at first because I couldn't find the file on my system via standard search functions (maybe I did something wrong)

[Michael_777]

Thanks for translating for me! 

I was a bit frustrated too. I thought it weird that the installer was seemingliy downloading and running another installer.

But fixed now.

[hsmith199]

This did fix the bios update but the bios update did not solve the shut down issues. Going to modify this thread and accept that as the fix for bios then create a seperate thread for the shutdown issues. Thank you for the solution!