-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Stuck on Restoration Incomplete

Create an account on the HP Community to personalize your profile and ask a question
02-20-2018 11:21 AM
My laptop suddenly one day went to the "Preparing to configure windows screen" and got stuck there. I opened the recovery manager and tried to restore the computer to ita original settings. However I get the following message now whenever I try to boot up the laptop:
"Restoration Incomplete
The restoration did not complete.
Please select one of the following options:
Save log
Details
Retry"
Under details it says:
"P2PP Burnboot Check Failed
Possible causes:
1. Yellow-bang occured at device manager
2. Some silent-install failure of applications
3. Found failed at PININST_BBV
4. Found failed at PININST_BBV2
5. Found Memory Dump file
Suggestion:
1. Checking REGDEV_BB.LOG for drivers
2. Checking BBApps.log for applications
3. Checking MEMDUMP_BBV.log for memory dump file"
I tried resetting defaults in the F10 bios menu but didnt make a difference.
Please help I need to fix this to do my uni work. If anymore information is needed please ask and I'll try my best to provide.
Solved! Go to Solution.
Accepted Solutions
02-22-2018 12:49 AM
Make an installation usb using the free Media Creation Tool from Microsoft. At least an 8gb flash drive required. Click "Download tool now"- and Run it. Select Create installation media for another PC.
https://www.microsoft.com/en-gb/software-download/windows10
Boot with it to install Windows 10. Immediately after power on start tapping the Esc key. From the menu tap F9 Boot options to select the usb. When/if asked for a key select Skip or I don't have one- whatever option to get past it and move on with installation. It will activate later when you are connected to internet.
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
02-20-2018 07:36 PM
Are you trying to restore Windows 8 or Windows 10?
Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
02-22-2018 12:49 AM
Make an installation usb using the free Media Creation Tool from Microsoft. At least an 8gb flash drive required. Click "Download tool now"- and Run it. Select Create installation media for another PC.
https://www.microsoft.com/en-gb/software-download/windows10
Boot with it to install Windows 10. Immediately after power on start tapping the Esc key. From the menu tap F9 Boot options to select the usb. When/if asked for a key select Skip or I don't have one- whatever option to get past it and move on with installation. It will activate later when you are connected to internet.
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
02-22-2018 05:40 PM
Thankyou for the reply that worked great! Though I didn't have the option to boot from USB after pressing esc and F9 when turning on the computer, so instead I changed the Bios boot order to start with USB and then after WIndows 10 had installed I changed it back to default so it didn't loop.