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NYL7
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Microsoft Windows 10 (64-bit)

On startup I get the following message:

 

'The followng product information programmed into system board is missing or invalid-
System board (00A) System Board CT Number"

 

I have tried to retrieve the CT number by hitting 'Esc' on startup, then F1. It gives me a product number, serial number, Build ID etc but for 'CT Number' it simply says 'CT Number : HP'

 

Is this an error that will effect my laptop's performance?

If not, what is suddenly causing my laptop to work ridiculously slowly? Have run all firewall scans, defragged, downloaded appropriate updates to software, what more can I do to improve speed/performance please?

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I can ask a Moderator to escalate your issue. 

 

Is your notebook still in warranty?




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NYL7
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Hello and thank you 🙂

 

No, it was bought in November 2016 and had a 1 year warrenty at the time.

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@NYL7

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
NYL7
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Thank you very much. Appreciate you. 🙂

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alaa3
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i have the same problem did find a solution?
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Ian333
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Did you get this resolved. Forum doesn't seem have posted  the answers?

 

 

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@Ian333 wrote:

Did you get this resolved. Forum doesn't seem have posted  the answers?

 

 


That is unknown because the original author of an issue forgot to come back to his thread  and tell us how it went.

 

This is something that happens fairly frequently.

 

Has your issue been resolved?

 

Is your notebook still in warranty?

 

Did you contact the Support staff directly to resolve this under warranty?

 




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moe57
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i have the same issue. please help

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