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‎05-09-2018 03:30 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

On startup I get the following message:

 

'The followng product information programmed into system board is missing or invalid-
System board (00A) System Board CT Number"

 

I have tried to retrieve the CT number by hitting 'Esc' on startup, then F1. It gives me a product number, serial number, Build ID etc but for 'CT Number' it simply says 'CT Number : HP'

 

Is this an error that will effect my laptop's performance?

If not, what is suddenly causing my laptop to work ridiculously slowly? Have run all firewall scans, defragged, downloaded appropriate updates to software, what more can I do to improve speed/performance please?

57 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-09-2018 08:45 AM

HP Recommended

@NYL7

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP

View solution in original post

1 person found this reply helpful
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17 REPLIES 17

‎05-09-2018 04:09 AM

HP Recommended

I can ask a Moderator to escalate your issue. 

 

Is your notebook still in warranty?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎05-09-2018 07:49 AM

HP Recommended

Hello and thank you 🙂

 

No, it was bought in November 2016 and had a 1 year warrenty at the time.

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‎05-09-2018 08:45 AM

HP Recommended

@NYL7

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
1 person found this reply helpful
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‎05-09-2018 01:22 PM

HP Recommended

Thank you very much. Appreciate you. 🙂

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‎05-31-2018 09:47 PM

HP Recommended

Moved: https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Re-System-Board-00A/m-p/6710619#U6710619

Moved to a unique thread

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‎08-31-2018 08:59 AM

HP Recommended
i have the same problem did find a solution?
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‎10-28-2018 01:24 AM

HP Recommended

Did you get this resolved. Forum doesn't seem have posted  the answers?

 

 

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‎10-28-2018 03:07 AM - edited ‎11-03-2018 03:01 AM

HP Recommended
@Ian333 wrote:

Did you get this resolved. Forum doesn't seem have posted  the answers?

 

 

That is unknown because the original author of an issue forgot to come back to his thread  and tell us how it went.

 

This is something that happens fairly frequently.

 

Has your issue been resolved?

 

Is your notebook still in warranty?

 

Did you contact the Support staff directly to resolve this under warranty?

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎03-29-2019 01:11 AM

HP Recommended

i have the same issue. please help

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