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vandovjv Top Student
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System recovery poblem

envy 15
Microsoft Windows 8.1 (32-bit)

Went to system recoverery and selected  restore to factory settings.  Nothing happened but whenever I try it now I get message that recovery manager is already running.  Has been this way for at least two days.   It is not on this computer. I can't get the forum to open on the affected computer.  This operation was successful on a previous occasion.

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System recovery poblem

Hi @vandovjv,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with doing a system recovery. I will be glad to help you.

 

Please post the full product number of your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?

 

Please get back to me with above information, so I can help you better.

Tardis40
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vandovjv Top Student
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Thank you.  The model number is 15-j013cl.  I should also tell you that my internet service is really weak right now.  I think there is a problem with the Century Link phone line at this time and  my other computer is barely able to function on the internet.  Could this cause the hang up  for system recovery?

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Hi @vandovjv,

 

Thanks for getting back to me.

 

Please look at the following documents.

Performing a Hard Reset or Forced Reset

Resetting Your PC to Resolve Problems (Windows 😎

http://support.hp.com/us-en/product/HP-ENVY-15-Notebook-PC-series/5354982/model/5400028/document/c03...

Performing an HP System Recovery (Windows 😎

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

 

Tardis40
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vandovjv Top Student
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Thanks.  I will definately try those recommendations.  It may be several days until I return home but I'll get back to you then.

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vandovjv Top Student
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 Thank you.  Your suggestions helped me solve the problem.  Your first suggestion of performing a hard reset or forced reset did not work.  I found the infomation in your second suggestion (Resetting your PC to resolve problems)  I had previously tried pushing f11 on start up but thought I needed to wait for the welcome screen before pushing it.  This was from something I had read on the net.  The solution was to push it immediately on start up.

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