Systems

[Mxojeff]

hi, my laptop is stuck can't go forward or backwards after trying to reset it 

[Irfan_06]

Hi @Mxojeff,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error message (if any) on the unit when you power it on?

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Take care and have a great day ahead!

Irwin6

HP Support

[Mxojeff]

Hi,  Product:H5G77EA#ACQ the hp ProBook. It was working fine around the 3rd of November and I tried system reset on 29th of November cause it had gone too slow.  This is the error message I get when I turn it on (The computer restarted unexpectedly or encountered an unexpected error. ThatWindows installation cannot proceed. To install Windows click "Ok" to restart the computer,and then restart the installation. ). It keeps bringing me back to the same error message when press "OK"