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HP Recommended
HP Pavilion Gaming Laptop 15-ec0xxx
Microsoft Windows 10 (64-bit)

Hello everyoune.

 

I change TPM settings:

TPM device - Available 

TPM State - Enable

 

Then i restart PC with saving changes, but TPM State switch back to disable. Why? Can you help me pls?(

 

Subj: https://www.youtube.com/watch?v=z3BltAeCHV0

 

AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx

 

mdstrs_0-1632514011024.png

 

22 REPLIES 22
HP Recommended

Your picture looks like a BCU config file where TPM is enabled. 

HP Recommended

Yes, i tried switch settings with BIOS Configuration Utility, but it's not work. In BIOS TPM is disable

 

photo_2021-09-25_01-58-47.jpg.

HP Recommended

Did you update your BIOS to the last version?

 

Is there a TPM module in the device manager?

run cmd as admin and type
wmic /namespace:\\root\cimv2\security\microsofttpm path win32_tpm get /value

 

Can you find the >>tpm.bin<< in the EFI-Partition?

HP Recommended

For my PC - BIOS 12 is last. Also, one of solution of this trouble (i didn't try), it's downgrade BIOS (ver 5, for example), but this will create a more problems, in my opinion 🙂 

mdstrs_0-1632520208426.png

 

Device manager. TPM is not here (or i look wrong place? 🙂 )

mdstrs_0-1632520718025.png

 

CMD

mdstrs_1-1632520774919.png

 

>>Can you find the >>tpm.bin<< in the EFI-Partition?

Can you tell, where i may find this?) 

 

P.S. Sorry for bad english 😞

HP Recommended

How do you save the changes in BIOS?

You go to >>Exit<< highlight >>Save changes and exit<< confirm with >>OK<< ?

 

New BIOS: F.20 Rev.A

HP Recommended

Yes, I tried exit with save changes and also save according manual HP supp (F10 -> yes), but TPM state switch to disabled again 

D2BC4D51-E50F-4334-BDF9-62D3A32BA255.jpeg

HP Recommended

>> New BIOS: F.20 Rev.A

How do you know? In HP supp assistant no updates

 

mdstrs_0-1632553318525.png

 

UPD:

Anyway, it's not work

mdstrs_0-1632554051081.png

 

 

HP Recommended

Strange - the F.12 BIOS Version is removed from the downloadsite. I would try to update the BIOS to F.20A

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-15-ec1000-laptop-pc-series/32612...

HP Recommended

F. 20 for 15-ec1xxx

F.12 for 15-ec0xxxx

I don't know, maybe it's not important.

 

But:

mdstrs_0-1632554051081.png

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