Throttling on HP Pavilion 15-CC593ND

[Tukk]

Hi, i recently bought this laptop and i like almost everything about it. The fairly quick CPU and dedicated GPU make it suitable for light gaming, which is what i want to do with this laptop. The games i play (for example Heroes of the Storm and Hearthstone)  run really great (~60/70 fps) and look nice on medium settings.

However, after i play a game for a couple of minutes, the laptop suddenly throttles the CPU and GPU down to a crawl.  I've checked this in Open Hardware Monitor. For example, the GPU is clocked down to 135mhz. It makes the game go down to 10 fps, hardly playable! After 30-60 seconds, the components go back up to their normal speed and the game runs perfect again. The laptop doesn't even get close to warm, so i really don't see a reason for the laptop to cripple itself so much!

An HP support employee updated the BIOS; this seemed to have made the throttling a bit less but it's still there way too often (every 1-2 minutes).

It's a true shame that this awesome laptop gets crippled so much; it has way more potential! It would be great if a BIOS-update could be released that either reduces throttling greatly or gets something like a Performance Mode where throttling is disabled alltogether. Of course, within the temperature limits of the components, but the laptop could easily get a bit warmer in this mode.

Thanks for listening!

[Douwebang]

I totally agree with eveything Tukk said, i bought the HP Pavilion 15-CC593ND a few days ago, and apart from the throttling its an amazing laptop.

I can back the fact up that the laptop does not get hot at all and the throttling feels very unnecessary and crippling.

[Tukk]

Good to see i'm not alone!

I did some more research; it could of course be an issue that could be resolved with a BIOS-update, but also this piece of software might be part of the problem/solution:

https://support.hp.com/nl-nl/drivers/selfservice/swdetails/hp-pavilion-15-cc500-laptop-pc/15551393/m...

It's in Dutch but i assume you are Dutch as well 🙂

[Douwebang]

Hey, ik heb 2 dingen gevonden die erg geholpen hebben met het trottelen waardoor ik toch medium games als bioshock infinite soepel spelen kan.

1. Je framerate locken bij games (vsync) , de videokaart neem soms eigenlijks te veel hooi op zijn vork door erg hoge framerates te laten zien, door vsync kun je dit limiteren tot 40 door dit als je monitor hertz in te stellen, hierdoor heb ik een veel stabielere speelervaring gekregen.

2. Bij energiebeheer de maximale proccesorstatus naar 99% veranderen, hierdoor voorkom je hyperboost, een functie die naar mijn ervaring de laptop heet en onregelmatig maakt bij games.

Ik hoop dat het werkt gr. Douwe

[Tukk]

Hi Douwe!

Bedankt voor je reactie en tips. Framerate locken met vsync is zeker een optie! Helaas met als keerzijde dat, als de laptop de 40 fps niet haalt, deze meteen halveert naar 20 (immers, vsync synchroniseert de fps van een game met [een deel van] de refresh rate van de monitor). 20 fps is wel heel karig. Gelukkig kun je in sommige games de fps cappen/limiten zonder gebruik te maken van vsync. Bij Heroes of the Storm, bijvorobeeld, kan dat door de regeltjes 'frameratecap=40' en 'frameratecapglue=40' (zonder de haakjes) toe te voegen aan <username>\Documents\Heroes of the Storm\Variables.txt.

Een andere optie is om vsync globaal uit te schakelen via het nVidia control panel, en het dan in te schakelen in een game zelf. Zo krijg je wel de fps-limit, maar zonder de performance loss. Ik heb dit zelf nog niet getest; wel van gehoord!

Je tweede punt klinkt zeer interessant. Dat ga ik zeker eens proberen. Wel jammer dat je daarmee feitelijk de processor 'crippled' in z'n performance, maargoed, als het een stabielere gameplay oplevert zeker een optie!

Ondertussen ben ik in gesprek met HP Support; mijn doel is om ze een update te laten uitbrengen voor de BIOS of Intel Dynamic Platform- en Thermal Framework-client. Updates mbt dit gesprek zal ik hier posten!

[HvdWal]

Ben je toevallig al verder gekomen in het gesprek met HP? Ik heb werkelijk veel geprobeerd, maar de throttling blijft aanhouden op extreem lage temperaturen..

Grz

[Omar-E]

@HvdWal

  Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum. German: http://h30492.www3.hp.com/ Spanish: http://h30467.www3.hp.com/ French: http://h30478.www3.hp.com/ Portuguese: http://h30487.www3.hp.com/ Chinese: http://h30471.www3.hp.com/t5/community/communitypage Korean: http://h30491.www3.hp.com/t5/community/communitypage Thank you for your understanding

[Tukk]

Hi!

Switching back go English so the HP Support can read with us. For their information: the replies that are in Dutch are about people suggesting some workarounds in an effort to keep this laptop from throtting on very low temperatures.

@HvdWal: No, sadly i don't have any news about this issue. My latest contact with HP chat support resulted in them asking me to return the laptop under RMA, but that - of course - won't help since the throttling is intended or at least designed behavior.

I'm afraid our only chance is in HP releasing an update to either the BIOS or the Driver for Intel Dynamic Platform- andThermal Framework-client. My best guess is that either of those would be the solution. This is what i asked HP support to pass on to the developers. Who knows! It might help if you do the same.

Regards!

[Tukk]

Update: there are still no bios- or chipset updates available from HP.

If there is anyone from HP reading this: please reach out to department responsible for this issue! The laptop can run a lot hotter so throttling occurs less fast/frequently. You could even make this a 'choice' by enabling the higher throttling threshold only when Windows 10 Game Mode is enabled, for example!

[UltimateAntic]

Still no solution to this? I am suffering from the same issue and it is really annoying as the NVIDIA 940MX is otherwise a very decent GPU...