Tried to recover my PC with HP Cloud Recovery, but it failed.

[Alixxxfd]

Hello. My PC recently got a critical process died blue screen, and I tried everything to fix it, but it just wasn't working. So, I contacted HP by phone, and they said to recover the PC by Cloud Recovery using a USB flash drive after we tried to fix it through Windows RE (Nothing worked). I went through the entire recovery process with them on the phone, step by step, did exactly as told. After that, it seemed to be working. However, at the very last step, I got an error message from HP Recovery Manager saying that the recovery attempt has failed, and I am now stuck on a screen giving me 3 options, save log, details or retry. I tried both system restore and resetting the PC from Windows RE before I used Cloud Recovery, both didn't work. What should I do at this point to try and recover my PC other than reinstalling WIndows through the Media Creation Tool starting from the error message currently shown on the screen? Any solutions would be much appreciated. 

[TheOldMan · Accepted solution]

I would have thought the HP support had you run the Diagnostics routine , but if not, do that.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.  If all items pass, then try the Media Creation Tool.  Since you mention that tool I assume you know how to use it.  Just in case you do not:

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB. Use this new media to install Windows 10.
When the install asks for the product key, click the "I don't have a product key" option to continue,
then the install will continue. It will be activated once it connects to the internet, as it uses a digital key.

[Alixxxfd]

To clarify, I said what can I do that doesn't involve using the Media Creation Tool to reinstall Windows, and I also said what I can do starting from this screen that is giving me the 3 options for recovery attempt failure. It won't let me go to the Hardware diagnostics.  

[TheOldMan]

Sorry - considering the present state, it is stuck and there is nothing I know to get past that spot without shutting down and starting over, doing the things I stated in the first post.

Especially since there is still no mention of doing this in previous attempts, run the Diagnostics routine as noted in my previous post.  That way possible there may  be an answer as to why the previous attempts failed.