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09-12-2021 10:08 AM
Product: Pavilion Power 15-cb016u
Operating System: Microsoft Windows 10 (64-bit)
My type-c port keeps failing over and over, while i use it as HDMI output. Solution described here is a temporary fix: type-c port shuts down again after 10-15 minutes. Device manager shows that USB Hub device is working. Power saving for the hub is uncheked. Got this error in UEFI hardware diagnostics: FAILURE ID: GLL01Q-91MAPX-MFPURF-8D3V03. Is there a more permanent solution to this problem?
1 REPLY 1
09-16-2021 08:05 AM
Hi @Evleksey, Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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