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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Unknown Device and Driver Not Available

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10-15-2015 03:38 PM
Ok lets try what I previously suggested last night...
1. Hold down Windows Key on keyboard+S, this should bring up the search bar.
2. Search for sp72320
3. Move this folder to the following directory In File Explorer, path C:\ProgramData\Package
4. Right click the realtek driver in device manager, select update driver software.
5. Select Browse my computer for driver software.
6. In the file path copy this directory path C:\ProgramData\Package
10-15-2015 03:47 PM
Yes that fine. Just as long as we are using the program data path. This is a shot in the dark, but it was something I found from a person who had the exact same issue as you and apparently this fixed it.