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‎10-09-2024 08:39 AM - last edited on ‎10-10-2024 01:15 PM by Retired

HP Recommended
Product: HP ZBook Power G7 Mobile Workstation (10J83AV)

Zbook Power G7 2C9N7EA

 

Hi,  I am a technician in an IT department, I use an HP laptop at work.

I want to update the G5 docking stations but they no longer work and I get this message

Capture.PNG

The HP firmware installer configuration file could not be loaded. installation cannot continue

 

So I wanted to update the BIOS of my machine with sp152550 but I got this message telling me that the firmware is not compatible.

2.png

 

I also tried installing HP Support

3.PNG

Installations de UEFI

 

4.PNG

Do you have any idea about the problem I'm having?

 

Thanks in advance

[Post edited to merge with duplicated one]

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2024 06:28 AM

HP Recommended

My wmi file was broken, After the repair I was able to update the bios.

Thank you for your help

View solution in original post

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8 REPLIES 8

‎10-09-2024 09:30 AM

HP Recommended

Hi

 

I don't understand why it creates a USB drive, install the BIOS firmware directly. I have the same model and I have no problem with that BIOS version.

 

1.jpg

 

I think you have installed windows by changing the UEFI mode to legacy in the BIOS. I recommend you to check what changes you have made in your BIOS.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
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‎10-09-2024 11:41 AM

HP Recommended

Hi

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
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‎10-14-2024 07:28 AM

HP Recommended

Is it normal that I can't find the firmware?

 

Capture.PNG

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‎10-14-2024 07:29 AM

HP Recommended

Is it normal that I can't find the firmware?

 

Capture.PNG

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‎10-14-2024 09:10 AM

HP Recommended

it is not normal, it looks like someone removed the latest firmware update.

 

1.jpg

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎10-15-2024 06:47 AM

HP Recommended

install again t75 01.13.00 ?

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‎10-15-2024 09:09 AM

HP Recommended

The problem I see is that it is very strange that it does not have any version in the BIOS in the Device Manager, since the purchase of this laptop should have a version there,

 

The HP BIOS does not put the driver that Windows Update does, which is in my opinion dangerous, so before using the one that indicates windows update, update the BIOS from HP, then use the windows update driver and install it without reboots, otherwise if you do not do that you run the risk that windows uptate damages the BIOS (I have seen it before).

 

This is not the latest version of the BIOS, it is this one:

 

1.jpg

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No

‎10-16-2024 06:28 AM

HP Recommended

My wmi file was broken, After the repair I was able to update the bios.

Thank you for your help

Was this reply helpful? Yes No
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