WHAT DOES THIS CODE MEAN

[Tammy63]

ERROR CODE OLN3HO-70Q9JN-QFPJXA-61BJ03 MY COMPUTER GAVE ME THIS CODE WHEN I RAN A EXTENDED TEST HARD DRIVE . IT SAID HARD DRIVE 1

[Tammy63]

ERROR CODE OLN3HO-70Q9JN-QFPJXA-61BJ03 MY COMPUTER GAVE ME THIS CODE WHEN I RAN A EXTENDED TEST HARD DRIVE . IT SAID HARD DRIVE 1

[Lil_Boy_Blue]

Hi

0LN3H0-70Q9JN-QFPJXA-61BJ03

Hard Disk 1 Full Test Failure

Product Number:  C9K69UT

https://support.hp.com/us-en/product/hp-probook-4540s-notebook-pc/5229455/manuals

If in doubt please ask.

[IT_WinSec · Accepted solution]

Hello @Tammy63 

Thank you for posting.

Note that your 3 comments/posts have been merged into one single thread - here.

The error code you provided tells me that the hard disk drive (HDD) has failed.  Since this is faulty HDD/hardware component, you will probably not be able to recovery your files. If you want to attempt data recovery, please let me know and I may post additional instructions.

Also, the error codes tells me your PC warranty has expired long time ago.

Here are your options on fixing the problem:

If your computer is with warranty period expired, you will need to replace the faulty HDD - buy new one on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity.  I recommend you consider HDDs with RPM 7200 as they as slightly faster, 5400 RPM is slower >> https://www.computerhope.com/jargon/r/rpm.htm

*** How to replace the faulty HDD with new HDD:  please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model. 

Here is the service manual for your model

>> http://www.hp.com/ctg/Manual/c03758231.pdf

page 63/71

If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

 Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another.. Let me know if you need assistance with it.

N.B. ! We have a TKB article about such issues - you may find it useful => https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Storage-Hard-Disk-Drive-corruption-and-replac...

Let me know how it goes

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you