Warranty Support Request - Critical Hardware Failure - Failure ID: QBNCMS-B6BB34-KD7HGJ-60U003

[Nicolasnkunda10]

Subject: Warranty Support Request - Critical Hardware Failure - Failure ID: QBNCMS-B6BB34-KD7HGJ-60U003

To HP Technical Support,

I am contacting you to request a repair or replacement under warranty for my HP laptop (Serial Number: >Do not include the product serial number or any private information< / Product ID: 187F4AU).

Despite a clean installation of Windows 11, the device continues to experience major stability issues, including Blue Screen of Death errors (Stop Code: BAD_SYSTEM_CONFIG_INFO) and hardware malfunctions such as the internal microphone not responding.

I have performed a full diagnostic using the HP PC Hardware Diagnostics UEFI tool (Version 2.3.8.0), which confirms a hardware failure on the storage drive:

Component: Hard Drive / SSD

Test Performed: Drive Self-Test (Short)

Result: FAILED

Failure ID: QBNCMS-B6BB34-KD7HGJ-60U003

Additional Info: 44 KB in bad sectors detected

As the local retailer has refused to exchange the unit, I am requesting that HP opens a support case to replace the defective drive or the entire unit as per the terms of the manufacturer's warranty.

I have attached photos of the diagnostic results for your reference. I look forward to receiving a case number and further instructions.

Best regards,

Nicolas Nkunda 

>Do not include the product serial number or any private information<

[SteffenBaierUK]

Hello ,

Welcome to the HP community.

This is just a peer-to-peer community forum.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[resistencia]

Hi @Nicolasnkunda10 

This is a disk error. When these errors appear, it's best to replace the disk. You can check your error at the following link

HP Customer Support - Service Center