When I pressed the on button on my laptop it started smoking and smell like burnt.

[Arely2]

I’d been having trouble with my touchscreen it wouldn’t work but the touchpad did. I followed steps in the virtual agent and nothing work I’ve been putting it off until today Monday. When I tried turning my laptop on it started letting out little bit of smoke on the side vent and smelling burned all around the keyboard. I still can’t turn it on the light will turn on a bit and fade out. The screen won’t even turn on.

[WAWood]

@Arely2 

That's a VERY BAD sign!  Something burnt up inside the laptop and it is now most likely useless.

Without being able to start it, you can't run diagnostics -- and without those, you have no way of finding what hardware is damaged.

It's most likely the motherboard and to replace those would not only cost a LOT, it's nearly impossible to buy one since neither HP nor the motherboard builders sell them to the public.

Your best bet would be to take it to a local laptop repair place and get a repair estimate from them.  Do not be surprised if that is more than it would cost to simply replace the laptop.

[Riddle_Decipher]

@Arely2 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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