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HP Recommended
HP Pavilion 15-cs2015ur
  • When the CPU 79 ° C the cooler is gaining such speed that it is unbearable to work on a laptop, I hear a whistle in 3 rooms! Here are the HP engineers, how to fix the problem? The service said that the cooling system was improperly made!
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Sergey_zastavny
Thank you for posting back. 

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

14 REPLIES 14
HP Recommended

Hello, it is probably the CPU fan.. What do you doing when your CPU is hot to more 79°?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

HP Recommended

I usually use AutoCad, normal operation on a laptop is possible when it does not heat up to 70-79 ° .... but when the noise meter reaches such temperatures it shows 60/65dB, the cooler whistles.
inactive at a CPU temperature of 56 °, the sound level meter shows 42 dB

HP Recommended

there are options to replace the cooler with another, I have many HP products, the HP ProBook 440 G4 (1JZ88ES) is quieter.

HP Recommended

Hello, I never don't have used AutoCAD but 79° begin to be a hight temperature so it is appears to me normal your fan turns a lot.. How old has this PC?? Do you have check if your fan is been cleaned? Do you have since problem since you have bought this PC?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

HP Recommended

I purchased this laptop on 09/19. it works like that from the very beginning. I handed it over to HP, they told me that such cooling was done by HP engineers and it differs from usual. so use everything is normal ...

HP Recommended

but I myself understand that this is not the normal operation of such a laptop.
when viewing a web browser, the temperature shows AIDA 55. but when Windows updates were installed, it warmed up to 75-79

HP Recommended

Hello, do you have tell your températures to HP?? Because all laptops are différents, it is true, but I think your processor is hot.

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

HP Recommended

--------[ AIDA64 Extreme ]----------------------------------------------------------------------------------------------

Версия AIDA64 v6.10.5200/ru
Тестовый модуль 4.5.811-x64
Домашняя страница http://www.aida64.com/
Тип отчёта Мастер отчётов
Компьютер DESKTOP-AUTE8E1
Генератор serge
Операционная система Microsoft Windows 10 Home 10.0.19555.1001
Дата 2020-02-06
Время 22:33


--------[ Суммарная информация ]----------------------------------------------------------------------------------------

Компьютер:
Тип компьютера Компьютер с ACPI на базе x64
Операционная система Microsoft Windows 10 Home
Пакет обновления ОС -
Internet Explorer 11.1001.19555.0
Edge 44.19555.1001.0
DirectX DirectX 12.0
Имя компьютера DESKTOP-AUTE8E1
Имя пользователя serge
Вход в домен DESKTOP-AUTE8E1
Дата / Время 2020-02-06 / 22:33

Системная плата:
Тип ЦП QuadCore Intel Core i5-8265U, 2600 MHz (26 x 100)
Системная плата HP Pavilion Laptop 15-cs2xxx
Чипсет системной платы Intel Cannon Point-LP, Intel Whiskey Lake-U
Системная память 8080 МБ (DDR4 SDRAM)
DIMM1: SK hynix HMA81GS6JJR8N-VK 8 ГБ DDR4-2666 DDR4 SDRAM (20-19-19-43 @ 1333 МГц) (19-19-19-43 @ 1333 МГц) (18-18-18-42 @ 1309 МГц) (17-17-17-40 @ 1236 МГц) (16-16-16-38 @ 1163 МГц) (15-15-15-35 @ 1090 МГц) (14-14-14-33 @ 1018 МГц) (13-13-13-31 @ 945 МГц) (12-12-12-28 @ 872 МГц) (11-11-11-26 @ 800 МГц) (10-10-10-24 @ 727 МГц)
Тип BIOS Insyde (07/05/2019)

Дисплей:
Видеоадаптер Intel(R) UHD Graphics 620 (1 ГБ)
Видеоадаптер Intel(R) UHD Graphics 620 (1 ГБ)
Видеоадаптер Intel(R) UHD Graphics 620 (1 ГБ)
3D-акселератор Intel UHD Graphics 620
Монитор Универсальный монитор PnP [NoDB]

Мультимедиа:
Звуковой адаптер Intel Cannon Point-LP PCH - cAVS (Audio, Voice, Speech) [D0]

Хранение данных:
Контроллер хранения данных Intel(R) Chipset SATA/PCIe RST Premium Controller
Контроллер хранения данных Контроллер дискового пространства (Майкрософт)
Контроллер хранения данных Стандартный контроллер NVM Express
Дисковый накопитель KBG30ZMV256G TOSHIBA (238 ГБ)
SMART-статус жёстких дисков OK

Разделы:
C: (NTFS) 139.5 ГБ (53.0 ГБ свободно)
😧 (NTFS) 99998 МБ (82747 МБ свободно)
Общий объём 237.1 ГБ (133.8 ГБ свободно)

Ввод:
Клавиатура Standard 101/102-Key or Microsoft Natural PS/2 Keyboard for HP Hotkey Support
Клавиатура Клавиатура HID
Мышь ELAN Clickpad
Мышь HID-совместимая мышь

Сеть:
Первичный адрес IP 10.10.0.101
Первичный адрес MAC B0-68-E6-56-F3-D7
Сетевой адаптер Microsoft Wi-Fi Direct Virtual Adapter #2
Сетевой адаптер Microsoft Wi-Fi Direct Virtual Adapter
Сетевой адаптер Realtek PCIe GbE Family Controller
Сетевой адаптер Realtek RTL8821CE 802.11ac PCIe Adapter (10.10.0.101)

Периферийные устройства:
Принтер Fax - HP LaserJet MFP M129-M134
Принтер Fax
Принтер HP LaserJet MFP M129-M134 PCLm-S (сеть)
Принтер HP LaserJet Professional M1132 MFP
Принтер Microsoft Print to PDF
Принтер Microsoft XPS Document Writer
Принтер PDF-XChange 5.0 for ABBYY FineReader 14
Контроллер USB3 Intel Cannon Point-LP PCH - USB 3.1 xHCI Host Controller [D0]
USB-устройство HP Wide Vision HD Camera
USB-устройство Realtek Bluetooth 4.2 Adapter

--------[ Датчики ]-----------------------------------------------------------------------------------------------------

Свойства датчика:
Тип датчика CPU, HDD, ACPI, PCH, SNB

Температуры:
ЦП 76 °C
CPU Package 75 °C
CPU IA Cores 75 °C
CPU GT Cores 65 °C
ЦП 1 / Ядро 1 75 °C
ЦП 1 / Ядро 2 67 °C
ЦП 1 / Ядро 3 66 °C
ЦП 1 / Ядро 4 67 °C
Диод PCH 61 °C
KBG30ZMV256G TOSHIBA 59 °C

Напряжения:
Ядро ЦП 1.003 V
CPU VID 1.003 V
Батарея 13.194 V

Значения мощности:
CPU Package 15.70 W
CPU IA Cores 13.44 W
CPU GT Cores 0.13 W
CPU Uncore 1.48 W
DIMM 0.65 W

 

HP Recommended

Hello, so do you have tell this temperatures when you have contacted the HP Support?? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.