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‎10-05-2022 07:14 AM

HP Recommended

It found a problem with Windows Update. I closed and restarted but nothing changed. 

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‎10-05-2022 07:20 AM

HP Recommended

No, I'm doing it again. I think I did something wrong before. I'll get back soon. Thanks a lot.

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‎10-05-2022 07:43 AM

HP Recommended

Scan Health and Check Health did not find any damage.

After completing restore health it says "error 6801"

"Nel gestore delle risorse specificato il supporto delle transazioni non è stato avviato o è stato arrestato a causa di un errore.

 

Il file di registro di Gestione e manutenzione immagini

distribuzione è disponibile in C:  Windows Logs Dism.log"

 

Attached is the results of Windows Diagnostic, not sure whether it's useful: 

dettagli rilev.jpg

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‎10-05-2022 07:50 AM

HP Recommended

Hello @valentinamonsu 

 

Please tell what Windows <restore points> are available between 12/05/2022 and 28/09/2022 ?

 

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‎10-05-2022 07:52 AM

HP Recommended

where do I find this information?

 

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‎10-05-2022 07:56 AM

HP Recommended

Hello @valentinamonsu 

 

Look at the available restore points. Do not perform a restore! Only after consultation.

 

https://www.windowscentral.com/how-use-system-restore-windows-11

See section < How to undo changes using System Restore on Windows 11 >

 

Kind regards

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‎10-05-2022 08:09 AM

HP Recommended

If I click on System Restore in the first tab, I get the second tab (on the right) which is different from the example in your link. If I confirm I think I am going to restore so I stopped. restore tabs.jpg

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‎10-05-2022 08:18 AM

HP Recommended

Hello @valentinamonsu 

 

(1) Please create a test <restore point> with description: Windows_11_test

(2) Does this work ?

 

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‎10-05-2022 08:21 AM

HP Recommended

Hello @valentinamonsu 

 

@valentinamonsu wrote:

...  The laptop also overheats during normal functions sometimes since I cannot update ...

We need to check CPU and GPU temperatures ...

 

 (1) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle / do nothing>

 

(2) GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle / do nothing>

 

(3) Please report your results

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‎10-05-2022 08:32 AM

HP Recommended

Yes the test restore point works, as it worked before when you asked to create one. Now I'll proceed with cpu and gpu.

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