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‎10-05-2022 08:40 AM

HP Recommended

CPU after 3 minutes

cpu.jpg

 

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‎10-05-2022 08:41 AM

HP Recommended

GPU after 3 mingpu.gif

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‎10-05-2022 08:52 AM

HP Recommended

Hello @valentinamonsu 

 

Now take screenshots after a few minutes <working / gaming>

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‎10-05-2022 08:57 AM

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I was using the laptop in the meantime (videos and working, I don't have games). 

 

Anyway, this is now:

cpu gpu.jpg

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‎10-05-2022 08:59 AM

HP Recommended

Someone says:

 

Scarica una ISO da qui e montala da Esplora file (click destro > Monta)

 

Esegui il setup.exe mantenendo file e programmi.

 

Do you think it makes sense? I had enquired yesterday about the update error

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‎10-05-2022 10:17 AM

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I just tried to download and install manually but it says it's impossible to apply the update to the laptop.

I think I have to surrender. Let me know in the following days if you have more suggestions and thanks a lot for your patience. 

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‎10-05-2022 10:22 AM - edited ‎10-05-2022 10:28 AM

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Hello @valentinamonsu 

 

Try official Windows Update Troubleshooter ( italian )

Windows Update Troubleshooter (english)

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‎10-05-2022 10:42 AM

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It finds the problem but nothing changes, I had already tried it before. 

 

I have found this: is this related?

 

20 settembre 2022- KB5017859 anteprima dell'aggiornamento cumulativo per .NET Framework 3.5, 4.8 e 4...

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‎10-05-2022 10:57 AM

HP Recommended

Hello @valentinamonsu 

 

(1) Yes, in your case it's related:

 

ub6424_0-1664988986072.png

 

(2) Try to install from Microsoft Source ...

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‎10-05-2022 11:00 AM

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Is it Microsoft Catalog maybe? Tried it. It stops after a few seconds and there is a red sign saying it's not possible to update. 

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