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Locked

‎09-23-2024 01:57 AM

HP Recommended
Product: HP EliteBook 830 G8 Notebook PC (26D50AV)
Operating System: Microsoft Windows 11

Good Morning All.

 

I have bought my HP EliteBook 830 G8 Notebook PC some time ago from a private seller and it was working all good. Suddenly my HDD died. So I was trying to reinstall Windows either from the recovery or from Bootable Windows Media Creator. Every time the installation is going fine until the screen where I need to log on (or it should show create an account).  It seems that I'm getting the Shell logo and I'm unable to log in as obviously I am not a Shell employee. This laptop was given to the employee so I know it's not stolen but somehow is locked. There is no password to access BIOS. What can I do to remove ex-owner protection? A laptop is NOT stolen. 

 

Thank you for any advise. 

 

Regards to all community.

1 REPLY 1

‎09-23-2024 02:18 AM

HP Recommended

Hello @Kalius ,

 

welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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