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‎12-29-2018 03:01 PM

HP Recommended
Product: ENVY x360 m6 convertible

Hello, 

I purchased my computer in August 2017. My computer hinge has broken completely. I am a college student searching for a quick way to fix this computer before my next semester. Can someone offer some assistance as well as courses of actions that they took? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2018 08:54 AM

HP Recommended

@MWalker08

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP

View solution in original post

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2 REPLIES 2

‎12-30-2018 01:44 AM

HP Recommended
@MWalker08 wrote:

Hello, 

I purchased my computer in August 2017. My computer hinge has broken completely. I am a college student searching for a quick way to fix this computer before my next semester. Can someone offer some assistance as well as courses of actions that they took? 

Hi,

The original Pavilion M6 series laptops were plagued with broken hinges thanks to a design flow. There was as special thread in this forum about it and it was dealt with the HP customer support directly. This is a different model but it could happen again. Take some pictures for us to have an idea of the extent of the damage please. 

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*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
Was this reply helpful? Yes No

‎12-30-2018 08:54 AM

HP Recommended

@MWalker08

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No
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