ac adaptor not charging

[jeanydo]

my notebook keeps stopping the adaptor from charging - seems to be known update problem. has anyone found way to stop it happening?

[Dragon-Fur]

@jeanydo 

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@jeanydo wrote:

my notebook keeps stopping the adaptor from charging - seems to be known update problem. has anyone found way to stop it happening?

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I can offer the following to help your find and fix the problem.

Product introduced in Summer of 2015

If the battery is the original, it may be on a recall list or simply need to be replaced due to age and use.

Opening HP Pavilion Notebook - 15-ab271sa home page displays the following:

Information

Expansion of HP Battery Safety Recall Program

View details

Reference for part numbers  and easy replacement procedures here:

HP Pavilion Notebook (Intel) Star WarsTM Special Edition Notebook - Maintenance and Service Guide

Page 40

Things that are the Battery

1. Read important information about battery recall.
2. If your battery is impacted, follow the instructions to contact HP.

or

If your battery is not impacted by the recall:

1. Read Information and Run component test on battery / AC adapter (charger).
2. Purchase and install a replacement battery 

Recalls and Advisories

Product Recalls – Please READ

HP Replacement programs and product recalls

2018

Important Update: Expansion of the Battery Safety Recall and Replacement Program for HP Notebook Computers and Mobile Workstations announced in January 2018 – Additional Batteries Affected

HP urges customers to recheck all potentially affected products

In cooperation with various government regulatory agencies HP has announced an expansion of its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries announced in January 2018. The potentially affected batteries may have been shipped with certain HP notebook computers and mobile workstations sold worldwide from December 2015 through April 2018.

The batteries have the potential to overheat, posing a fire and burn hazard to customers.  It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected.

HP’s primary concern is for the safety of our customers. Because these batteries pose a fire and burn hazard, it is essential to visit the HP Battery Recall website at www.hp.com/go/batteryprogram2018 as soon as possible and check your battery.

2019

August 2019 Expansion of the 2018 HP Notebook Computer and Mobile Workstation Battery Safety Recall ...

Partial Excerpt from the August 2019 Expansion Notification:
In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.

HP Support Community

Please Note:

Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.

HP – Replacement and Product Recalls - Latest Information

 HP Replacement programs and product recalls

From HP - Important Information

 Battery Safety Mode

"Fat" Battery / Swollen Battery

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

Warranty Period

If the battery is failing and the computer is within the Warranty Period, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

============================================================

Information / Tests

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

Battery will not charge when system is warm to hot

If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down.  Short Version:  An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.

Battery seems “stuck” in a particular charge setting                                                                  

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

And / Or

Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

Tips for extending / improving battery service

Microsoft - Battery saving tips

HP Notebook PCs - Improving Battery Performance (Windows)

Documents and Reference

This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter

Oddities and Contributions

• Fix (High) Contrast (on computer screen)

Contributed by Pantopia

Unplug charging cable, wait a few seconds, plug in cable.

Relevant Post

• Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)

Contributed by Rcamp48

Test system: HP Elite Pad 900 G1

Setup:  Tablet connected to docking station

Symptoms:  Shows 100% charge in battery – computer shuts off as soon as unplugged

Test (Solution):  Press and hold Power button and Reset button at the same time

Relevant Post

Run Component Tests

Contributed by  Wes_notebooks 

Testing for Hardware Failures

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

Purchase Options

1. If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer.

1. If / When you know the battery type / part number, you may check for the battery at the Parts Store
2. If the part is not available from HP, use your search engine to find – and purchase - the part in your region.

 HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

• Open Support Home
• Enter the full model name
• When the website opens, select category Product Information
• Look for the Specifications for your computer
• The Product number may be listed in the Specifications document

Find your computer Serial Number

See: HP PCs, Printers - Finding the Serial Number

Find your part number

The part number you seek may be in the Maintenance and Service Guide

• Open Support Home
• Enter the full model name
• When the website opens, select category User Guides
• Look for and open the Maintenance and Service guide for your computer
• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

Check for parts at the PartSurfer Website

Open PartSurfer

• Select your Country
• Enter the device Product Number, Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

NOTE >> Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

  +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

HP Pavilion Notebook - 15-ab271sa 

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

[jeanydo]

hi dragon-fur, many thanks. I had checked out the recall on batteries, tested charger etc. this is to do with an update that started in September this year. I found the solution after some hunting around HP help (seems it's a fault in updates on windows 10 they are aware of ) and to do the repair the steps are - device manager - batteries, un-install (Microsoft ac & Microsoft acpi) - shut down laptop - un-plug - wait 5 minutes - remove & replace battery - plug in - power up. batteries in device manager re-install automatically. HP help also says to search for latest bios update through their site - my computer says I've got it, so that was no help. not being a savvy computer person, took ages to figure it out to start with.  I've now tried turning of auto updates, opted for choosing the ones I want. however, as I've not got a scuby which update has the error have to wait for next updates and check them one at a time. it's happened 4 times now. what a palava just because someone who supposedly knows what they are doing messed up. i'd get sacked if I kept messing up like this. 

[Dragon-Fur]

@jeanydo 

Excellent.

You are welcome,

And

Thanks for posting back your solution,

The method has been around at least since 2011 and I found a couple of references to Windows 7, for example, that provide the same fix. Based on what I can find on the subject, this appears to be most generally a Windows "thing" and not closely associated with the brand of computer.

I agree that it would be real nice if this method worked for everyone (or at least more people with battery problems) and, because the fix has been around for so long, that the fix was more visibly available without all the hunting, guessing, and looking.

Well, done.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.