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‎10-03-2022 02:25 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I owe a HP laptop 14 cf for about 2 tears. I have a weak battery: it charges very slow (if at all) and goes down fast. I got an alert that says HP battery alert - the capacity of the internal battery has been reduced (601)

Do I have to change the battery? is it normal to have such problems with battery after 2 years of use?

If I do have to change it - how, and what kind should I buy?

Thank you,

Adaya

Category:
1 person had the same question
3 REPLIES 3

‎10-03-2022 04:02 AM

HP Recommended

Hello @adber123 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the battery ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎10-03-2022 06:15 AM

HP Recommended

Thank you for your response.

hope you will understand even though it's not english

adber123_0-1664799231987.png

 

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‎10-03-2022 12:48 PM

HP Recommended

Hello @adber123 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.69 Rev.A43.9 MBApr 29, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18460.8229 Rev.A0.5 MBDec 16, 2020Download

Intel Dynamic Tuning Driver

8.7.10401.16510 Rev.A6.5 MBDec 16, 2020Download

Intel Management Engine Interface (MEI) Driver

2035.15.0.1807 Rev.A16.8 MBDec 14, 2020Download

Intel Rapid Storage Technology Driver

17.9.1.1009 Rev.A21.1 MBSep 20, 2020Download

  

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

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