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‎01-08-2018 04:40 PM

HP Recommended

I just want to know why my battery  is no longer charging

15 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2018 09:47 AM

HP Recommended

Hello,

 

So if the test does not recognize the battery and/or if the test does not error the battery than you may have a faulty battery. If this is the cause and the system has a valid warranty than you should be able to contact our HP Support team to retrieve a new battery. This is the next step I recommended to get you to a resolution.

 

Please dont foget the KUDOS, as I strive for exellence.

View solution in original post

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13 REPLIES 13

‎01-08-2018 10:59 PM

HP Recommended

Hello,

 

I understand that your are having issues with your Notebook battery.  The first best step is to determine if there are any hardware issues with the battery by running a system test:

 

 

System Diagnostics accessed by tapping F2 key immediately after powering on:

https://support.hp.com/us-en/product/hp-envy-15-k100-notebook-pc/7234894/model/7415731/document/c034...

 

If this system still carries a warranty than contact our HP Support for assistance with receiving a replacement battery.

 

Don't forget the Kudos

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‎01-09-2018 09:43 AM

HP Recommended

I ran that test and its not even detecting my battery

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‎01-09-2018 09:47 AM

HP Recommended

Hello,

 

So if the test does not recognize the battery and/or if the test does not error the battery than you may have a faulty battery. If this is the cause and the system has a valid warranty than you should be able to contact our HP Support team to retrieve a new battery. This is the next step I recommended to get you to a resolution.

 

Please dont foget the KUDOS, as I strive for exellence.

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‎01-09-2018 09:47 AM

HP Recommended
@DeAnna121 wrote:

I ran that test and its not even detecting my battery

Then you need a new battery.

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‎01-09-2018 09:55 AM

HP Recommended

This will be my third batery. Why am I having to replace this again

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‎01-09-2018 10:18 AM

HP Recommended

Hello DeAnna121,

 

I am not sure why you are receiving multiple batter failures, but if you are calling HP Support and this is an on going issue than there may be an issue with your connection on your notebook docking for the battery. I recommend contact HP Support for a more isolated view of your issue. The only advice I can offer besides that is you may have a known- issue. If I can obtain your system model I can check our knowledge base for more information or bring this issue to my seniors. 

 

Thank you for your reply,

 

Please send KUDOS, as I strive for excellence and providing assistance!!!

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‎03-22-2018 12:13 PM

HP Recommended

My Battery is not being charged and if I unplug the AC Adaptor, the laptop will turn off  .

A white light is flashing and the message : Battery at 50% charge , Plugged in , not charging .

In the start up check up when I check the Battery status , I got the message attached . 

Please tell me where is the problem coming from ?20180318_100702.jpg

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‎04-28-2018 06:25 AM

HP Recommended
My laptop is being switched on. It died after i plugged in charger and it showed
charger connected,discharging. What shall i do now?
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‎04-28-2018 06:26 AM

HP Recommended
It is not being turned on now.
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