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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Mikie9
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Message 11 of 14
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Seriously, how is it you can install an update without a feedback from the computer via a monitor?

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FunctionONE
Level 3
Level 3
32 25 0 16
Message 12 of 14
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Hi Mikie,

The black screen is caused due to a prolonged delay in the boot process caused by the App Readiness service. If you wait for 10 minutes, the unit will boot normally and the screen will appear with the desktop and the unit will work as normal. If you run the recommended update, the boot delay issue will be resolved.

Regards,

F1

I am an HP employee
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Mikie9
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Message 13 of 14
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Hi F1,
I’ve left it on until the battery was used up, and never got the screen back. Sorry
Mikie
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FunctionONE
Level 3
Level 3
32 25 0 16
Message 14 of 14
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Maybe you may have other issues that is causing the black screen ... you could try http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&sfs=isearch&language=e...

I am an HP employee
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