cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
CraigSS
New member
2 1 0 0
Message 1 of 14
3,204
Flag Post

Solved!

black screen

HP Recommended
envy x360
Microsoft Windows 10 (64-bit)

After adding an epson printer, a windows update followed and booted up with black screen. I restored to earlier operating date and booted up no problem. However M/S still wants to update and black screen re-occurs. So I wait 10 - 15 minutes and black screen go's away. I removed the epson printer from the but the start up is still plaqued by black screen at start-up. 

 

Ideas to correct?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
andyschlei
Level 2
22 8 1 6
Message 4 of 14
Flag Post
HP Recommended

The latest Window Update created an issue with HP machines.  You should read this thread and perhaps disable the App Readiness service

 

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/SOLVED-For-everyone-who-is-having-black-screen...

View solution in original post

Was this reply helpful? Yes No
13 REPLIES 13
RichAnt
Level 7
716 225 30 93
Message 2 of 14
Flag Post
HP Recommended

Well, I'm not any expert, but here's some googling that offers little hope for the goll-dang Windows 10's FORCED updates.  I also have experienced that, the last update I went back to the earlier restore that the Win update created.  Probably should make a restore point every few days.  I hope your experience isn't upcoming for all.  I don't see much hope in the following.   Look at all these before doing anything.

This one sounds like your problem: 

https://fossbytes.com/windows-10-black-screen-after-login-fix/

 

This is the most recent (08-08-17)

https://www.tenforums.com/general-support/90865-black-screen-no-cursor-after-updating-windows-10-a.h...

 

https://www.windowscentral.com/how-fix-black-screen-problems-windows-10

 

http://www.drivethelife.com/windows-10/windows-10-black-screen-after-creators-update.html

 

http://www.drivethelife.com/windows-10/black-screen-on-windows-10-issue-how-to-fix.html

 

Many talk about if it is Black Screen with Cursor  This one discusses that and has lots of comments:

https://www.drivereasy.com/knowledge/fix-windows-10-black-screen-with-cursor-error/ 

 

Here are some YouTubes:

https://www.youtube.com/watch?v=UEgQxkQyJRQ

 

Please reply if you solve anything.  I am not an HP employee.

 

 

 

Was this reply helpful? Yes No
RichAnt
Level 7
716 225 30 93
Message 3 of 14
Flag Post
HP Recommended
Was this reply helpful? Yes No
andyschlei
Level 2
22 8 1 6
Message 4 of 14
Flag Post
HP Recommended

The latest Window Update created an issue with HP machines.  You should read this thread and perhaps disable the App Readiness service

 

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/SOLVED-For-everyone-who-is-having-black-screen...

Was this reply helpful? Yes No
RichAnt
Level 7
716 225 30 93
Message 5 of 14
Flag Post
HP Recommended

Thank you and kudos to AndySchlie for his link above; plus within that link, to Qx3 for this link.  Kudus!

https://mspoweruser.com/turn-off-windows-update-windows-10/

Was this reply helpful? Yes No
andyschlei
Level 2
22 8 1 6
Message 6 of 14
Flag Post
HP Recommended

 I would never, ever turn off updates.  You will be a victim of a known flaw that you have failed to patch.

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
145,147 68,708 22,855 35,038
Message 7 of 14
Flag Post
HP Recommended

Hi, @CraigSS

 

Hi:

 

HP has just released this fix which should work on most of the new HP PC's...

 

TITLE: HP Image Enhancement for System Logon

VERSION: 1.00 REV: A PASS: 1
DESCRIPTION:
This package provides an update to HP image prevents/fix long system logon
process.

PURPOSE: Critical
SOFTPAQ FILE NAME: SP81965.exe
SOFTPAQ MD5: 6c95f0e2e0779fa4f23039ac59cdd114
SUPERSEDES: None
EFFECTIVE DATE: September 16, 2017
CATEGORY: Software-Solutions
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Workstations;Consumer Desktops;Notebooks

 

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

Was this reply helpful? Yes No
CraigSS
Author
New member
2 1 0 0
Message 8 of 14
Flag Post
HP Recommended

Thank you will try the fix tonight.

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
145,147 68,708 22,855 35,038
Message 9 of 14
Flag Post
HP Recommended

You're very welcome.

Was this reply helpful? Yes No
FunctionONE
Level 3
Level 3
32 25 0 16
Message 10 of 14
Flag Post
HP Recommended

To resolve the black screen issue

  1. Boot the PC
  2. Wait 15-20 minutes for the boot process to complete and desktop to load
  3. Once on desktop, Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
  4. Reboot PC
I am an HP employee
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation