camera driver is not appearing in device manager

[Wem51]

hello 
The camera is not working i tried everything 
- i checked hp site for drivers
- i checked Microsoft for solution
- i tried in device manager nothing appear 
- i tried the hp support assistant and nothing helped me 
- in the bios there nothing about the camera 
please help me i don't really remember since when it stops working but i find about it like 3 days ago
and thanks for help 

[Garp_senchau]

@Wem51, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If the camera on your Victus by HP Gaming Laptop 15-fa0000 is not appearing in the Device Manager and is not functioning, you can try the following steps to troubleshoot the issue:

Check Physical Connection:

• If your laptop has a physical camera switch or cover, make sure it is not set to the off position or covering the camera.

Ensure Privacy Settings Are Correct:

• Go to Settings > Privacy > Camera and make sure that access to the camera is allowed for apps and services.

Run Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot. Select Video Playback and Hardware and Devices, then run the troubleshooter for each.

Update Device Manager:

• Open Device Manager and select View > Show hidden devices. Check if the camera appears under Imaging devices. If it does, right-click and select Update Driver.

Check for Windows Updates:

• Make sure your Windows operating system is up-to-date. Sometimes updates can resolve hardware issues.

Reset the Camera App:

• Go to Settings > Apps > Apps & features. Locate the Camera app and click on Advanced options, then select Reset.

Check Camera in BIOS:

• Even if nothing appears related to the camera, ensure that the BIOS is updated to the latest version available for your model. You can download the latest BIOS update from the HP Support site.

Use HP Support Assistant:

• Try using the HP Support Assistant again to check specifically for firmware or driver updates related to the camera.

Also, you may refer to this guide: HP PCs - Troubleshoot the webcam (Windows) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Wem51]

Well my friend i tired everything 

And nothing worked i think the camera cables aren't connected well or it's damaged

I even did a format to the laptop and didn't work 

I have no key for camera 

No option in bios

And the troubleshoot isn't helping 

If tou have any solution thank you

And if you don't thank you 

[Garp_senchau]

Hey @Wem51, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,