camera not working

[Jazz108]

drivers is missing for my hp 15-dy5399nr laptop, can't get the camera to work, have already tried to uninstall the driver and install the chipset and I/O driver but that didn't work, also tried the windows optional drivers and installed it but no luck, contacted HP and they said I am out of warranty,  all i need is a driver to install and get my camera up and running. 

[Deep_World]

Hi  @Jazz108,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern that even after already trying multiple driver installations and spending time troubleshooting on your own your still facing the camer issue . I appreciate the detailed information you've provided, and I'll do my best to help.

Could you kindly confirm a few details:

• Which version of Windows are you using (Windows 10 or Windows 11)?
• When you open Device Manager, do you see the camera listed under Cameras, Imaging Devices, or Other Devices?
• Are there any error messages, warning icons, or unknown devices showing in Device Manager?
• Does the camera appear in the HP Camera app, Windows Camera app, or video conferencing applications such as Teams or Zoom?

In the meantime, Kindly try the following steps and confirm :

1. Check Camera Privacy Settings
   • Go to Settings - Privacy & Security - Camera.
   • Ensure Camera access is enabled.
   • Verify that apps are allowed to access the camera.
2. Run Windows Troubleshooter
   • Go to Settings - System - Troubleshoot - Other troubleshooters.
   • Run the Camera troubleshooter if available.
3. Show Hidden Devices
   • Open Device Manager.
   • Click View - Show hidden devices.
   • Check whether the camera appears and, if so, uninstall it and restart the notebook.
4. HP Hardware Diagnostics
   • Press Esc repeatedly during startup and then select F2 System Diagnostics.
   • Run the component tests if camera diagnostics are available.

If possible, kindly share a screenshot of Device Manager (especially the Cameras, Imaging Devices, and Other Devices sections). This will help us determine whether the issue is driver-related, a disabled device, or a hardware detection problem.

I hope this helps.