camera not working

[Jazz108]

drivers is missing for my hp 15-dy5399nr laptop, can't get the camera to work, have already tried to uninstall the driver and install the chipset and I/O driver but that didn't work, also tried the windows optional drivers and installed it but no luck, contacted HP and they said I am out of warranty,  all i need is a driver to install and get my camera up and running. 

[Deep_World]

Hi  @Jazz108,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern that even after already trying multiple driver installations and spending time troubleshooting on your own your still facing the camer issue . I appreciate the detailed information you've provided, and I'll do my best to help.

Could you kindly confirm a few details:

• Which version of Windows are you using (Windows 10 or Windows 11)?
• When you open Device Manager, do you see the camera listed under Cameras, Imaging Devices, or Other Devices?
• Are there any error messages, warning icons, or unknown devices showing in Device Manager?
• Does the camera appear in the HP Camera app, Windows Camera app, or video conferencing applications such as Teams or Zoom?

In the meantime, Kindly try the following steps and confirm :

1. Check Camera Privacy Settings
   • Go to Settings - Privacy & Security - Camera.
   • Ensure Camera access is enabled.
   • Verify that apps are allowed to access the camera.
2. Run Windows Troubleshooter
   • Go to Settings - System - Troubleshoot - Other troubleshooters.
   • Run the Camera troubleshooter if available.
3. Show Hidden Devices
   • Open Device Manager.
   • Click View - Show hidden devices.
   • Check whether the camera appears and, if so, uninstall it and restart the notebook.
4. HP Hardware Diagnostics
   • Press Esc repeatedly during startup and then select F2 System Diagnostics.
   • Run the component tests if camera diagnostics are available.

If possible, kindly share a screenshot of Device Manager (especially the Cameras, Imaging Devices, and Other Devices sections). This will help us determine whether the issue is driver-related, a disabled device, or a hardware detection problem.

I hope this helps. 

[Jazz108]

Hello Deep World,

Thanks for the reply. I will answer your questions as I think thereis a solution out there.

By the way, I believe that the driver for the camera is bad or corrupted or gone.

I have Windows 11

When I open Device Mgr there is no camera under any of the 3 places you mentioned.

Yes there is an error message when I try to open camera in Zoom or teams  when I open the camera app in settings, the error message says: we can't find your camera, error message 0xA00F4244 no camereas are attached.

I checked camera privacy settings and all are on.

No camera trouble shooters are available.

Nothing shows in any hidden devices or was I able to get a camera back up when running all sorts of diagnostics or downloads.

I would love to find a way to install a camera driver, as this is missing.

You are the only HP person who helped. When I called the number I am directed to web site, then directed to help in the community.

Lisa

[Deep_World]

Hi @Jazz108 
 

Thank you for getting back to us and for providing such detailed information

Based on the details you've shared, since the camera does not appear in Device Manager (including hidden devices), and you're receiving the error 0xA00F4244 (No cameras are attached), we'd like to further determine whether this is a software/driver issue or a hardware-related concern.

As a next step, could you please try the following:

1. Restart the computer and repeatedly tap F2 during startup to launch HP PC Hardware Diagnostics.
2. Check if there is an option available to test the Webcam/Camera.
3. Let us know the results of the test.

You may also try testing the webcam using a third-party webcam testing website that does not require any software installation. If the webcam is not detected there either, it would further help determine whether the issue is hardware-related. - Click here 
Disclaimer: Please note that any webcam testing website suggested is a third-party website and is not affiliated with or endorsed by HP. Before using any third-party website, kindly review its terms and privacy policies. We also recommend ignoring any advertisements that may appear on the site and clearing your browser cache, cookies, and browsing data after completing the test for privacy and security purposes.

If the webcam continues to be unavailable after these checks, please send us the following information via private message so we can validate the warranty entitlement and explore available service options:

• Product name/model number
• Serial number
• Your full name
• Contact phone number
• Email address
• Service addresss location 

Once we receive these details, we'll review the warranty status and guide you on the next available steps, including arranging service if required.

 
To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 I hope this helps.