customer service issues

[jkhcast]

what the hell is wrong with this company??  i have been an HP customer for over 20 years and they have gone so far downhill it is ridiculous. I purchased a pc last year and it has not worked right since i took it out of the box. I finally contacted HP and after 4 hours, 3 reps over 3 days, i finally got them to send me recovery media as i could not be without my pc for what they said might take up to 30 days to fix. When i got the media recovery i attempted to install it 4 times and it failed every time. My educational background is in computers, (although its been a few years) so i am not computer illiterate. When i contacted customer service again to advise of this issue, I was again forced to speak with 3 reps, run tests to determine if my hard drive is working, and then i had to log on to a link sent to me by the rep, so he could take a screenshot of my pc. (apparently when you tell then what is going on, they no longer believe you. I told them i wanted a box to return the pc to the repair center and they now needed to deal with it. I had to go out and purchase another pc and spend another $600 so i could work. When the pc was returned to me, supposedly repaired, it was doing exactly the same thing. I attempted to contact customer service using the phone # on my repair paperwork and what ensued was a JOKE!.  I was transferred 8 times over the course of 3 hours and 22 minutes, never speaking to anyone who could help me, and on the last transfer, i was hung up on or disconnected (dont know which). However, after getting my phone # 8 times to call me back in case we were disconnected, NO ONE CALLED ME BACK. Needless to say, I was not about to spend another 3 1/2 hours on the phone and never speak to anyone who could help me.  What i have at this point is a $600 paperweight. I have no idea how to get this piece of junk fixed and no one at HP who seems to give a **bleep**. Clearly, the right hand has no idea what the left hand is doing. The last rep looked at my notes and what he told me is NOTHING close to what the problem with my pc was. When i advised him of this, he transferred me to a 'premium' service where they wanted me to pay for the conversation. Are you kidding me. When i refused he said he was going to transfer me which was when i was disconnected. I have never been so disgusted with a company ever!!!!  You have my $600 now i want a product that works!!!  I dont expect to ever have this working as they dont seem interested in backing up their products.  DONT EVER BUY AN HP PRODUCT AGAIN!!!  THEY WILL NOT BACK UP THEIR PRODUCTS OR SERVICES!!!!!!!

[Kumar0307]

@jkhcast, Welcome to the HP Support Community! I’m here to help.

I understand your concern. Let me escalate this issue to the concerned team.

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