error code 0x80028cao

[nwb2]

  I am trying to backup my pictures and videos using a usb drive and recieved error code 0x80028cao on both. I was success with one of my video files and used copy and paste to successfully back it up on the usb drive.

[Riddle_Decipher · Accepted solution]

@nwb2

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you get an error message when attempting to create/copy a backup,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Which application are you using to create the backup?

Did you know that this error message is due to a copy function being REMOVED with the latest Win10 update?

If you didn't, here's what you need to know:

With older Win10 versions, you could copy Libraries -- which, in reality, are virtual folders, not real folders -- and that would work fine.

With the latest Win10 updates, this no longer works and now, instead of copying Libraries, you have to copy the individual files or folders within each library.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[nwb2]

i think i deleted all vertual libraries/folder and i was then able to copy and paste to my backup drive. Tks

[Riddle_Decipher]

@nwb2

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂