hp control zone trackpad incredibly glitchy

[HarrySnachez]

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@RosalieWells wrote:

I am having the same problems with my BRAND NEW (1 week) HP Envy.

There is no point in keeping this laptop. Will be running out to Best Buy to replace ASAP.

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If you're going to replace it with another HP, make sure the touchpad isn't a "Control Zone" or you'll probably have the same issue again. Good luck!

Personally, I would go with another brand until HP fixes the problem.

[HarrySnachez]

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@shawnleedj wrote:

Hello HP Staff,

You've got three pages of threads here and frustrated customers, including myself with a $1000 laptop in front of us with a clear hardware/software issue with this jacked Control Zone. First of all, I'm already pissed off for spending the last 30 minutes of my lfe on this. Do we not deserve high quality out of the box? Why is this MY issue to play tech support to try to fix it?

This is unacceptable. Post a solution. I read reviews but let the Best Buy rep talk me into this machine. EXTREMELY faithful HP customer but I'm a little sick of this find a forum and fix it on your own and your own time mentality. Can you please post a link that actually resolves this touch pad issue? Send it to Programming and fix it. That's what my company does. You guys need to be accountable. I'd appreciate a specific solution rather than this spend more time trying to figure it out banter posted out here. I'm not trying to lack tact here, but for what I paid I want results. Thanks for your understanding.

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I actually answered the HP survey from the time I had the issue and called tech support. I told them to take a look at this thread. They're pissing their customers off, and an HP forum tech has not posted a solution for over 2 weeks, or even responded to any of these comments.

We'll see what happens - I doubt 1 bad survey will make them react.

That being said ....

GO DELL - WWW.DELL.COM

GO ASUS - WWW.ASUS.COM

Happy Computing!

[mikey32230]

Unfortuantely a lot of us cant return these anymore.. we are passed the 15 days (Bestbuy return policy)

In my case i didnt return it right away because we bought it for my brother who needed a laptop immediately before moving away to college, i had been through 2 other best buy computers which had other problems of their own.

So now im stuck.

I wish HP would answer and fix this.

My next options are too contact HP support via phone/chat and have them go through their troubleshooting steps (which we've all ready done here)

And then im sure we will have to send it in. From there im sure they will send out a replacement (with the same problem) since this is most likely a driver problem. Then i will have to repeat the process, send it back in until HP wakes up and does something about the actual issue at hand.

While HP is losing time and money i'll have to just wait it out. Hopefully i can get this taken care of at a time when my brother is on a break and no longer needs the laptop.

If any of you others out there would like to contact HP support via chat and start this process, i suggest you do so. Try to explain to them and make it explicity clear what i mentioned above. (about how this will most likely continue to repeat itself, and the solution is not to send it in to get a differednt (most likely refurbished) laptop with the same issues).

[j757]

This is totally frustrating.  It is too late for me to return my second laptop now, too.  I don't want to call Tech support and have them walk me through the steps they think will help, because I've been there, done that, and it doesn't work.  The sensitivity settings don't make any difference. 

I have found that when my mouse gets really touchy/jumpy, etc., if I restart my computer, it helps for awhile.  It's not a fix, but it allows me to get some work done.  I don't have time to send my computer in, wait for HP to do something, etc.  I teach online classes and have to have a working computer at all times.  That is why I  bought it in the first place--my old Dell had gotten to the point it wasn't worth fixing, so I bought this piece of junk.  My biggest mistake.

I am waiting for HP to come out with a new driver.  Until then, I will continue restarting and hating my computer.

[j757]

Yes, I totally agree!  HP needs to do correct the problem and get something to all of us who have these touchpads when they do.

I'm going back to Dell when I can afford another laptop.

[HarrySnachez]

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@j757 wrote:

This is totally frustrating.  It is too late for me to return my second laptop now, too.  I don't want to call Tech support and have them walk me through the steps they think will help, because I've been there, done that, and it doesn't work.  The sensitivity settings don't make any difference. 

I have found that when my mouse gets really touchy/jumpy, etc., if I restart my computer, it helps for awhile.  It's not a fix, but it allows me to get some work done.  I don't have time to send my computer in, wait for HP to do something, etc.  I teach online classes and have to have a working computer at all times.  That is why I  bought it in the first place--my old Dell had gotten to the point it wasn't worth fixing, so I bought this piece of junk.  My biggest mistake.

I am waiting for HP to come out with a new driver.  Until then, I will continue restarting and hating my computer.

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j757,

In order to prevent you from losing your mind, I would recommend using a wireless or bluetooth mouse to get you by. The HP Control Zone does have a feature you can enable that turns off the touchpad if an external mouse is connected. As long as you have a surface to use a mouse on while working on your laptop, it's worth using this alternative in lieu of constantly rebooting. Here's to HP fixing their Control Zone disaster. Cheers!

Good luck!

[j757]

Yes, I can use a mouse, but it totally defeats the purpose of having a "laptop."  If I wanted a desktop, I would have bought one. 

[Carlosj_2009]

Hello guys, this is my first time posting here and i hope that i can find a solution. i recently bought an HP Envy m6-n012dx online. my problem with it is that the touchpad is giving me problems. it sometimes acts erratic. sometimes i cant scroll using two fingers, othertimes the cursor just jumps around, other times it keeps moving to the left by itself, other times i try to left or right click and it doesnt respond, etc. i tried installing and re installing the drivers, i reformated the computer, i've even tried using drivers used my other HP models that use the same Touchpad. Im not expert but by the way it behaves i think it could be an internal electrical problem? interference? not properly grounded maybe? so does anyone else is having or have had the same problem? is there a solution?? and in case i cant solve it, what steps should i follow to use my warranty?? i still have around 8 months of warranty Thank you!

[Carlosj_2009]

I also recommend we go to the HP Youtube Channel and give a dislike and comment about this problem. they have a video of the Control Zone Touchpad here:

https://www.youtube.com/watch?v=dXv5wR7705A

[BHK6]

Hello Everyone,

I do see your frustration with the TouchPad and would like to understand more detail about what you are experiencing. Here is a quick reference on the different parts of the Control Zone. If you wish please elaborate as best you can which zones are causing the problem and in which part of the operating system (for example, desktop, programs, browsers or apps) they are occuring.

Using TouchPad Control Zones in Windows 8