hp control zone trackpad incredibly glitchy

[Mastershake7979]

F@#$ HP, round two for repair, watch and enjoy.  HP 2 - Me 0

http://youtu.be/20O1YIGJMMA

[mikey32230]

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@Mastershake7979 wrote:

F@#$ HP, round two for repair, watch and enjoy.  HP 2 - Me 0

http://youtu.be/20O1YIGJMMA

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So you're going to send it back in? You should until they wake up and realize that there is actually a huge problem. 

Its their time & money. And while yes it also costs you it costs you some time/frustration, it's gotten to the point where this is a vaible option. (To just keep sending it right back).

IN OTHER NEWS..

My brother brought back his  HP Envy Today  (He is  in college (out of state) , so i finally had hands on time with it.

I took it apart to look at the internals to see whats actually going on. (I work in IT and I know what im doing). 

-Unfortunately the touchpad is located on the opposite side of the motherboard, and I do not have the time to take it apart to that point.

-However, PART of the touchpad is accessible without removing the motherboard. I got into this and examined it. As i have previously voiced in this thread, i have an inkling that there is some sort of static problem going on.  The toucpad is mounted in on a seprate removable mount with springs so that it "springs" and "Clicks". There is some antistatic tape & little buffers on places where the metal mount meets the metal mount of the toucpad itself. However, it was not done very well, I decided to tape up as much of the metal i could with electrical tape to limit static. Then i put it back together...

Unfortunately, my brother was stupid and didnt bring a charger. So of course it died and i have not/ will not be able to test it thoroughly for a few months (november when he gets back). But i will ask him if he notices a difference when he gets back to school and turns on the laptop.

I will report back here what he says.

Also, when he comes back in november/ december i will do more thorough and full hardware testing and see if its anything that can be fixed by hand. This will tell us if it is the actual Hardware toucpad itself (which case we are all pretty screwed). Or if its software.

[Carlosj_2009]

U know what? I think we should migrate from this threat to a new one...because since some not-so-smart person marked this one as solved i dont think hp reps are seing all this..

[mikey32230]

@Carlosj_2009 wrote:
U know what? I think we should migrate from this threat to a new one...because since some not-so-smart person marked this one as solved i dont think hp reps are seing all this..

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Thats probably a good idea..

Whoever creates it should highlight the keypoints of this thread and especially reference this thread with a link. 

[Carlosj_2009]

Alright i created it
Here it is
Lets see if this helps

http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-ENVY-CONTROL-ZONE-HELP/td-p/4599052

[mikey32230]

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@Carlosj_2009 wrote:
Alright i created it
Here it is
Lets see if this helps

http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-ENVY-CONTROL-ZONE-HELP/td-p/4599052

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It looks like there is some garbled text in there from where you tried to quote things. Other than that, looks good.

[Mastershake7979]

Well mabye we schould just only use our computers inside static proof bags and under Faraday cages.  But that must have all have been in the fine print.

[Ikenna1]

As well as the HP ENVY M6-N010DX

I sent it for repair got it back and still the same problem

[Dharvey17]

I, too, have tried all of the above, and still no success.....nothing works at all, called HP 10 times total, they do the same thing everytime. Is there a recall on this touchpad?? I feel as though hp is hiding something. if there are several threads regarding this issue, then why are they not working on it??

[ryanwc]

I got an email from someone in the HP executive office after using the email addresses posted well above to complain.  He suggested a driver.  I won't be at the site with that laptop  for a few days, but I'll install when I'm there and let people know what happens.  This seems like the first formal HP response - where they're proactively suggesting something, as opposed to support staff just offering random ideas when pressed.