hp control zone trackpad incredibly glitchy

[SergioGonzalez]

So i did everything that was recommended to do. Completely reset my computer, download synaptics driver, etc. Nothing seems to work and if a lot of other people are having similar problems; then why isn't HP doing to anything to resolve this problem. You asked for my product number: 00259-60600-00001-AA994. You also asked for my operating system: Windows 8.1. Just in case you need to know. My system type is "64-bit operating system, x64 based processor"

[hpenvycrazy]

So so glad I have found this thread. I bought this laptop from Best Buy in July and the trackpad has driven me nuts ever since. Would a mouse help? I don't know what else to do. The  out of control zone and the cursor behave in completely arbitrary ways. I've updated the driver, I've fiddled with settings. It seems to be ok when the laptop is first turned on after being restarted or shutdown, but it quickly fades into frustration. 

Anyone come up with any solutions so far that actually work?

Many thanks and I'm glad for the solidarity of knowing it's not just me!

[aupdike10]

I use a mouse most of the time . . . that works fine. Other than that I generally just use the touch screen feature. The control zone is pretty much worthless to me at this point. 

[shawnleedj]

Hello HP Staff,

You've got three pages of threads here and frustrated customers, including myself with a $1000 laptop in front of us with a clear hardware/software issue with this jacked Control Zone. First of all, I'm already pissed off for spending the last 30 minutes of my lfe on this. Do we not deserve high quality out of the box? Why is this MY issue to play tech support to try to fix it?

This is unacceptable. Post a solution. I read reviews but let the Best Buy rep talk me into this machine. EXTREMELY faithful HP customer but I'm a little sick of this find a forum and fix it on your own and your own time mentality. Can you please post a link that actually resolves this touch pad issue? Send it to Programming and fix it. That's what my company does. You guys need to be accountable. I'd appreciate a specific solution rather than this spend more time trying to figure it out banter posted out here. I'm not trying to lack tact here, but for what I paid I want results. Thanks for your understanding.

[aupdike10]

I just called HP Total Care, who just told me to go to Device Manager and uninstall the Touchpad, and then restart the computer (which reinstalls it I guess). He then said that if that doesn't work, to do a system reset, and then if that doesn't work, I could send it in for repairs (which I don't want to do, especially if it means doing a complete system restore first). The big news, however, is that the customer service agent told me that the process these problems go through is that HP contacts them when there is an issue which seems to be a "bid deal" or of "major concern" so that it can be taken more seriously or looked at more thoroughly. And apparently, they have not gotten any calls from HP regarding the Control Zone Track Pad. HP, what is is going to take to realize this is a problem? Mulitple people have invested hundreds of dollars in machines that have an obvious malfunction in a basic feature. What are you doing about this? PLEASE do SOMETHING!!!

[HP-Regrets]

I too have been following these posts and have tried everything and have now given up. I use a mouse. It's not a problem if I'm at home but it's a real pain to take a mouse with me on the road. It's been made obvious to me that HP doesn't care enough about the people who are having this problem to offer any substantive solutions. Maybe that's why they continue to be a mediocre company selling mediocre products. This is my first and last HP product. I'm going back to Apple.

[mikey32230]

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@BHK6 wrote:

Hi Everyone,

@aupdike10Try reinstalling your Synaptics TouchPad driver to see that helps. I have also included an HP support document Using and Troubleshooting the TouchPad which has a section on adjusting the sensitivity.

@Orioles03and SergioGonzalez please let me the operating system and product number of the notebook you are using?

Thank you,

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@BHK6

I also am experiencing the same issues. I actually work in an IT department and troubleshooted this as much as possible. I have tried uninstalling all drivers, and then subsequently each and every driver version to the current one. The current driver is the "most stable", but its really not stable at all. It seems that whoever is responsible for creating these drivers did not build them very well, or did not test them very well, or the Touchpad hardware itself is hard to create a working driver for (which is unacceptable).

HP Total Care is suggesting that we send in our BRAND NEW laptops, for "repair," however, even if i do this i am not conifdent that anything will be permenatley fixed, because the touchpad and current driver do not work well together. 

I may have to resort to this, and just keep resending the laptop back which in the end costs me time (which i will just deal with) , and HP lots of money and annoyance. This is all simply because Customer Support (yourself) will not report this and get it taken care of.

All thats needed is a new driver version that is tested to work, or a recall on the laptops to put in different touchpad hardware. One of the two has to happen.

[ryanwc]

Agreed.  They need to do a recall or issue a new driver.  This is really embarrassing for HP.  They must not have tested it at all.  There are dozens of people posting here, and most people would never find such a place. 

[RosalieWells]

I am having the same problems with my BRAND NEW (1 week) HP Envy.

There is no point in keeping this laptop. Will be running out to Best Buy to replace ASAP.

[HarrySnachez]

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@j757 wrote:

Hi,

I said I would NOT get another HP!  I'm not that stupid!

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Yep, sorry about that. I completely misread that sentence. I just read over this thread again ... it has gone past ridiculous and into the realm of BIZARRE. How does HP not have a fix for this? I returned my HP Envy lap-crap and purchased an ASUS K550LA with an Intel Core i7, Windows 8.1 and Touchscreen. 2 weeks later, still Flawless. Love it.

Good luck, gents.

HP, get your **** together. Pissing off your customers is not good business.