06-26-2014 08:02 PM
Hi. I recently bough an HP Envy m6-n012dx laptop. Not long after using it the Control Zone Trackpad began to be incredibly glitchy. Everytime i would move the mouse, it would jump randomly across the screen. The left side of the track pad that is supposed to allow you to switch between your open apps sometimes stops working then starts to work again then would stop working for no reason. Same with the right side that shows the start button, search button, settings button etc. To make things worse; sometimes the mouse would begin to move slowly across the screen without me even touching the track pad. I try downloading the most recent synaptics driver and afterwards the trackpad worked for a little while, then went haywire again. Not only is the trackpad messed up but sometimes my touch screen doesnt work. For instance, my touch screen currently isnt working as im typing this. What do i have to do to solve the problem, because i really like this laptop when everything is working fine
06-30-2014 09:06 AM - last edited on 03-07-2017 11:59 AM by OscarFuentes
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY m6-n012dx Notebook and having issues with the Touchpad and Touchscreen. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. Here is a document on how to troubleshoot the mouse and Touchpad sensitivities. Here is a link to The HP Support Assistant. The HP Support Assistant will help with the drivers and software that are on your machine now. If that does not help try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore. System restore would restore the computer to before you had these issues.
Hope this is helpful.
07-04-2014 07:46 AM - last edited on 03-07-2017 12:38 PM by OscarFuentes
Here is a document on how to troubleshoot the mouse and Touchpad sensitivities. Here is a link to The HP Support Assistant. The HP Support Assistant will help with the drivers and software that are on your machine now. If that does not help try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore. System restore would restore the computer to before you had these issues.
Hope this is helpful.
07-04-2014 07:01 PM
I'm having the same problem. Honestly, I just turned off everything but clicking because it annoyed me to no end. Everything is way too sensitive and the control zone is useless. There's also sticking a problem with my fingers if you take the protective plastic off. HP needs to adjust the driver or the software to make it more customizible for the user, especially the sensitivity.
07-05-2014 04:16 PM
I'm having the exact same problem with my HP Envy, which I bought in May 2014. It seems that the control zone works fine when I begin using the computer but after twenty or thirty minutes of use the control zone sticks, jumps around the screen, randomly highlights text, and so on. After being an after user for 7 years and buying my first HP, I'm very unhappy with the product. I would return it if I could.
07-06-2014 10:57 AM
07-07-2014 08:11 AM
You do have to take off the plastic on the screen, that is just a shipping or packaging and must be removed.
07-07-2014 08:23 AM