Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-26-2022 12:47 PM

HP Recommended

I had a printer connectivity problem and  logged on to hp support and was directed to Web Planet LLC.  they logged onto my computer and fixed my problem (for $200).  Are they legitimate?? And if not, how do I know if they still have access to my computer and what can I do about it?

Category:
9 people had the same question
3 REPLIES 3

‎06-26-2022 01:00 PM

HP Recommended

@malkie1 

 

Another one

 

          https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Web-planet-LLC-tech-service/td-...

 

Did you allow them to access your machine ? They probably are

 

         https://www.zoominfo.com/c/web-planet-hosting/397663850

 

 Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎06-26-2022 01:26 PM

HP Recommended

they probably are - what? legitimate or a scam? 

 

Also, I clicked on the Web Planet zoom info address that you entered but I don't know if it's the same company or not.  It's not the same phone number that I was given... 

Was this reply helpful? Yes No

‎06-26-2022 04:34 PM

HP Recommended

@malkie1 

 

I would say it is a scam. I don't think it has something to do with HP.

 

Hope this helps

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.