mfile

[RWHPI1]

While attempting to install my HP 9025 all in one printer to  one of my laptops,, I received an error message to close the program.. The details stated that the hpgid29v4PE.exe is missing. I used the HP 123 software for the install.  The network printer is recognized by Windows8.1, but it will only print in grayscale, and there are limited preference functions.. And it won't print in color. I uninstalled the program/printer several times and got the same message.

How do I obtain the missing file,, or how can I install the printer (on a network) without it?

[Dragon-Fur · Accepted solution]

@RWHPI1 

Welcome to the HP Community --

I no longer have an OfficeJet Pro 9025 installed -- I do still have the Web Pack and I checked the contents.

The good news is that the hpgid29v4PE.exe file is embedded in the installation package.

The odd news is that I'm not sure why you are seeing the error.

Perhaps delete the existing pieces of the installation attempt, restart the computer, and start fresh.

There is no support for your older Windows 8.1x OS -- you can check whether the system behavior appears to be "OK" -- that is, running without obvious file system errors -- there is naught in the way of Windows or Driver updates.

-- Important --

None of the following was written for -- or tested on -- Windows 8.x

The information is provided as "well intended" and "FYI"

At the very least,

Try / Consider

• Uninstall the printer software from Programs and Features,
• Restart the printer and the computer and log in,
• Download / Save / Install the Webpack (included below in section Printer Software - Full Driver
• Restart the computer and log in

============================

Reliability Report

Open File Explorer

Navigate to folder   C:\Windows\System32\

Execute

C:\Windows\System32\perfmon.exe /rel

FYI only

General Example - Reliability Report - "The Sheriff" - Desktop Shortcut

Reliability_Report_Shortcut_3

===========================

Check and Remove Section

-- Check and Remove Section --

-- Reminders --

After all checks > If any changes are made > Restart the computer and log in

Can't stand it?  Do the first one and ignore the others - see how it goes

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Print server Properties > Tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Settings > Bluetooth & devices > Printers & scanners > Select / Open Printer > Remove

Settings > Bluetooth & devices > Devices

Scroll down > Look for and remove unwanted / non-working printer

Windows 10

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

(Top Ribbon) Click Print Server Properties > Tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

Manual Queue Reset

Optional – Add this procedure if there are continuing issues…

Windows 10 / Windows 11

Windows Start > Search for “Services”

Optionally Right-Click and Pin to Start / Taskbar > Open Services App

Windows 10

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete any files found in folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

Check and Remove – Windows Fax and Scan – Scan Profiles

Optional – Add this procedure if there are continuing issues…

Check for printer-named Scan Profiles stored in Windows Fax and Scan > If found, Delete the profile(s)

Notes

• If Tab Tools > Scan Settings group is not displayed, there are no scan profiles saved
• Currently saved scan files / jobs, including the Date, File Name, Type, Size, and Source of the original document / photo, are displayed in the center-top section.  Save jobs are not Profiles.

Open Windows Fax and Scan

Bottom left column > Scan

Tab Tools > Scan Settings (opens the Scan Profiles menu)

Left-Click unwanted printer-named Profile > Delete

Confirm Delete action > Yes

Repeat action for each printer-named Profile

Click Close to exit the Scan Profiles menu

-- End Check and Remove Section --

After all checks are completed > Restart the computer and log in

General Example - "Check and Remove" printer software

Check_and_Remove_Section_7

=====================

Printer Software - Full Driver

Reinstall the full driver printer software

-- Note --

If you do not want / need the added information, Scroll down to Web Pack Installation

Details / How-to / Examples 

Check / Apply Windows Updates 

• Check / Install any pending Windows Updates 
• If any updates are applied in Windows Updates, Restart your computer and log in

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP OfficeJet Pro 9020 All-in-One EasyStart Printer Setup Software – Offline Use Only

• Open the Web Page
• Download, Save, and Install the software.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so, near the end of the software installation process.
• After the software is installed, Restart the computer and log in

Short Version Done here

===============================

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

• HP OfficeJet Pro 9025e All-in-One Printer
• HP OfficeJet Pro 9025 All-in-One Printer

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[RWHPI1]

Thank you Dragon-Fur, for the timely and detailed response to my issue. Hopefully, some portion of your suggestions will create a resolution. I'll begin with the uninstall, with a reinstall of your provided link. The Win 8.1 OS is on one of my favorite laptops that I use for my Admin/Moderator duties on a popular woodworking forum.  I've previously been using the printer on a network only, with just the basic features.  I just replaced all of my other 8.1 systems with new HP equipment, that have Win 10 & 11 systems. I have yet to install to same 9025 printer on each (hopefully with no issues).

Be Well and thanks again!