my laptops stuck at 0 and batery internally is low

[sbs161]

when i turn laptop on it says battery is interally low and its stuck at 0

[Deep_World]

Hi @sbs161,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I Understand that your concern, don’t worry I will help you with this .

To better understand the issue, could you please provide a few more details?

1. What is your exact HP laptop model and age?
2. Does the laptop stay on when the charger is plugged in, or does it shut down?
3. Is the charging light on?
   • If yes, what color (white/orange/amber)?
4. Did this start suddenly, or did the battery drain very quickly before this happened?
5. Have you recently updated the BIOS or Windows, or replaced the battery?

These details help determine whether this is a calibration issue, battery failure, or charging problem.

Troubleshooting steps to try

1. Leave it plugged in for an extended time

Sometimes when the battery is deeply discharged:

• Plug the original HP charger directly into a wall outlet
• Leave it charging for at least 1–2 hours
• Do not try to turn it on during this time

After that, power it on and see if the percentage changes.

2. Perform a power reset

This can help reset the battery controller:

1. Turn the laptop off
2. Unplug the charger
3. Hold the power button for 30 seconds
4. Plug the charger back in
5. Turn the laptop on and check the battery status

3. Run HP Battery Diagnostics

1. Power off the laptop
2. Turn it on and press Esc, then F2
3. Run the Battery Test

Please note any results or error codes shown.

4. Check battery status in BIOS

• Restart and press F10 to enter BIOS
• Look for battery information:
  • Is the battery detected?
  • Does it show 0% or “Not charging”?

If the battery is not detected or shows an error, that usually points to a failing battery.

5. Update or reset BIOS battery settings

If this started after an update:

• Load BIOS defaults
• Save and exit
  Sometimes this helps the system re-detect the battery properly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World