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‎08-12-2022 10:14 AM

HP Recommended

System update is taking so long.  How do I fix this?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2022 10:32 AM

HP Recommended

Hello @Dorita714 

 

Sorry to hear that you are having problems ... I would like to help you.

How long does it take ?

 

 

View solution in original post

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3 REPLIES 3

‎08-12-2022 10:32 AM

HP Recommended

Hello @Dorita714 

 

Sorry to hear that you are having problems ... I would like to help you.

How long does it take ?

 

 

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‎08-12-2022 06:52 PM

HP Recommended

I have been waiting for 6 hours.  After the, I tried power off/ done the f2, f8, etch…but the screen would return to Please wait…

I can’t use my laptop.

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‎08-12-2022 06:53 PM - edited ‎08-12-2022 06:57 PM

HP Recommended

Hello @Dorita714 

 

If system update takes too long, press and hold <power> button until notebook switches off.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) If drive test fails 

- Short DST [ drive self test ] fails => please replace drive and reinstall operating system.

 

(3) Please report your results

(4) Do you need more help ?

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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